Product-specific support teams to ensure we provide exceptional technical support
- Complete client support services provided by in-house experts
- Defined escalation plans for all issues
- Go-live and post-go-live support
- Support for cyclical processing*
- Annual user group meetings
- New user training*
- Annual and incident support surveys to ensure continuous improvement
- Various support channels:
- Phone
- Online client portal
- Tyler Community*
- Knowledge base (a fully searchable depository of thousands of documents related to procedures, best practices, release information and job aides)*
* Not available for all products
Support is open during core business hours Monday-Friday and closed the following holidays
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day