Tyler Excellence Award Winners | Tyler Technologies

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Honoring Tyler's 2023 Excellence Award Winners

The Tyler Excellence Awards were established to acknowledge clients who demonstrate leadership, innovation, and excellence in developing, deploying, and maintaining Tyler solutions in new ways — because our clients are a big part of why our solutions are so successful.

Submissions were voted on based on the below categories

Click a category below to view the winners

Civic Interaction & Public Trust
Connected Community
Data & Transparency
Digital Services & Cloud
Equity & Access
Operational Efficiency
Performance & Innovation

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2023 Tyler Excellence Award Winners

Civic Interaction & Public Trust

Recognizing agencies that have designed a better civic experience with government through technology solutions helping to foster trust and simplify interactions, including enhanced engagement with residents and the business community.

City of Grovetown, Georgia

To provide modern services that could scale with their growing population, the City of Grovetown turned to My Civic and ERP Pro.

Glynn County Clerk of State Court, Georgia

To expand constituents’ access to justice while increasing court efficiency, Glynn County integrated Defendant Access, a public-facing case resolution application, into Enterprise Case Manager.

Paducah Police Department, Kentucky

The Paducah Police Department, along with responders from McCracken County, used their industry expertise and Next Generation 911 technology to facilitate a challenging rescue.

Town of Prosper, Texas

Prosper, Texas, implemented online solutions for more agile community planning and development. Their Civic Access web portal automated workflows, and Executive Insights solution improved data and functionality. Staff, constituents, and key stakeholders quickly saw benefits.

City of Newark, Delaware

To improve engagement and optimize operations for its community and employees, the city of Newark turned to the My Civic mobile app and Enterprise ERP's (powered by Munis^®) employee self-service.

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Connected Community

Recognizing agencies that have effectively integrated multiple Tyler solutions to enable a fully connected community within their agency, or across agency or jurisdiction boundaries, and with their residents.

The City of Grand Forks, North Dakota

Among many guiding principles for the city of Grand Forks, North Dakota, two remain top priorities – organizational efficiency and a commitment to service and transparency across its community. To uphold these responsibilities, they needed an easy-to-use software solution that centralizes cross-departmental data, empowers city staff, and strengthens community engagement.

Northern Tier Emergency Services, Pennsylvania

This nine-county region needed to find a CAD solution that allowed seven different dispatch centers to share resources and effectively serve the community and first responders.

SANDAG: San Diego Association of Governments, California

In order to bring together local decision-makers to develop solutions to regional issues, SANDAG adopted the Enterprise Data Platform and Open Data Platform for their 19+ local jurisdictions, member agencies, and the public. SANDAG built a centralized data catalog to not only house SANDAG unique data assets, but also allow end users to search across all assets.

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Data & Transparency

Recognizing organizations that have used Tyler solutions to creatively and transparently communicate valuable data to their communities and used those insights to make data-driven decisions.

City of Bloomington, Indiana

By implementing Tyler’s Data & Insights solutions, the city of Bloomington has begun automating data extraction, publishing from the city’s data systems, and providing real-time access to the city’s Geographic Information System data services.

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Digital Services & Cloud

Recognizing organizations that have flipped their Tyler technology stack into the cloud or have launched Tyler solutions directly in the cloud for improved digital service, better security, and increased access.

Nampa School District 131, Idaho

After experiencing a cyberattack days before the semester began, Nampa School District took quick action and migrated their School ERP Pro system to the cloud.

Beaufort County School District, South Carolina

Seeking to improve business processes, the Beaufort County School District changed its Enterprise ERP (powered by Munis^®) deployment from on-premises to the cloud.

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Equity & Access

Recognizing organizations that have improved access to government services to promote a more fair and equitable society by ensuring programs and services reach all residents in need.

Northwest Regional Education Service District, Oregon

To provide business services to suit the varying needs of 20 local school districts, Northwest Regional Education Service District leverages School ERP Pro’s modular ERP technology.

Oregon Judicial Department, Oregon

The Oregon Judicial Department (OJD) sought a modern statewide supervision solution to provide a more consistent pretrial release system that aligned with the state’s new bail reform legislation.

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Operational Efficiency

Recognizing organizations that have increased operational efficiencies through technology projects using Tyler solutions, specifically those reducing barriers for performing autonomous, essential tasks and delivering better public service.

El Dorado County Recorder-Clerk's Office, California

Seeking to modernize operations and streamline processes, the El Dorado County Recorder-Clerk’s Office selected the Records Management and Records Public Access applications.

Health Professions Council, State of Texas

To provide better service to licensees, the Texas Health Professions Council (TX HPC) chose to consolidate their license management processes with Enterprise State Regulatory Application (powered by VERSA^® Regulation).

Sherwood School District, Oregon

In order to save time and increase staff efficiency, Sherwood School District implemented Tyler's Student Transportation software along with the My Ride K-12 parent app and Tyler Drive onboard tablets.

Renton Regional Fire Authority, Washington

To manage strict time constraints on hiring and training new firefighters, Renton Regional Fire Authority (RRFA) implemented ERP Pro’s Onboarding application.

Tolland County Mutual Aid, Connecticut

This busy emergency communications center used Enterprise CAD and Enterprise Fire Field Mobile to increase operational efficiency without increasing staff.

Department of Consumer Affairs, State of California

The California Department of Consumer Affairs (CA DCA) modernized their system to license a wide range of professionals in order to fulfill their mission of consumer protection.

Williamson County Technology Services, Texas

The Justice Technology team in Williamson County realized they needed a more robust, modern jury management solution that not only allowed staff to work more efficiently, but that also allowed them to communicate with jurors more effectively.

Goochland County, Virginia

Goochland County, Virginia, virtualized its permitting and licensing counter to much-needed 24/7 access and real-time visibility for key users. Their service-matters approach to community development positively impacted staff, citizens, reviewers, and inspectors.

Kane County, Illinois

To reduce the number of accused awaiting trial in jail, the Kane County Circuit Clerk and IT Department teamed up with law enforcement to create a workflow within Enterprise Case Manager that automates the criminal case initiation process, giving officers access to critical data in real time.

Washington County Assessment & Taxation, Oregon

Washington County aimed to provide a more efficient experience for citizens to engage with local offices and file tax returns.

City of Sunrise, Florida

Seeking to improve its asset management operations, the city of Sunrise turned to Enterprise Asset Management.

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Performance & Innovation

Recognizing organizations that have spurred innovation through their Tyler solution(s) to redefine what performance and accountability look like—both within their department and within their community.

Washtenaw County Treasurer, Michigan

Washtenaw County combined the strength of Enterprise ERP (powered by Munis^®) and a robotic process automation (RPA) tool to improve the timeliness and accuracy of revenue identification and recording.

Beverly Hills Police Department, California

The City of Beverly Hills was in the midst of an increase in crimes when they implemented a Real Time Watch Center, with Enterprise CAD playing an integral role in dispatching for service calls.

Chatham County Courts, Georgia

With the goal of providing safer, more efficient access to justice for court users, Chatham County combined the benefits of re:SearchGA as its primary case search system with Defendant Access’ modern case resolution tools.

Hermon School Department, Maine

Recognizing a need to modernize their finance processes, the Hermon School Department migrated from a legacy system to School ERP Pro.

SAU 14 Epping Schools, New Hampshire

Looking to improve HR processes, SAU 14 Epping Schools expanded their School ERP Pro functionality with payroll and benefits administration solutions.

Bernalillo County Assessor’s Office, New Mexico

As one of the most populous counties in the state, Bernalillo County turned to Tyler’s Enterprise Assessment & Tax and Field Mobile solutions to optimize property assessment operations.

Hermiston Municipal Court, Oregon

After facing staff shortages and relying on paper-based processes for years, the court leverage Municipal Case Manager to not only help increase efficiency, but also to create transparency and rapport among the community.

Cleveland Municipal Court, Ohio

By connecting Enterprise Supervision and Enterprise Case Manager software solutions, the Cleveland team simplified tracking and processing while improving reporting and performance measurements.

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Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people make communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities