Administrative Assistant

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Location

Billings, Montana

Travel

0-5%

Responsibilities

  • One of the main responsibilities is answering incoming calls and directing callers to the appropriate person or support team 
  • When necessary, create a support incident in the customer relationship management system with high‐level background information about the issue 
  • Together with Admins in divisional offices, provide a consistent telephonic experience for callers 
  • Coordinate with Admins in divisional offices to ensure telephone coverage during employee breaks 
  • Receive and assist visitors and Tyler employees 
  • Monitor email inboxes and assist with requests as assigned 
  • Assist in keeping training and reference documentation up to date 
  • Perform facility‐related duties as assigned, including shipping and receiving 
  • Provide administrative support to Tyler associates as required 
  • Assist with large group needs, such as, meals, accommodations, conference room reservations, etc. 
  • Effectively manages internal office communications in-person and via email 
  • Sort and deliver incoming mail 
  • Work together with HR and IT to coordinate new hire welcome and setup 
  • Active member in office-wide committees 

Qualifications

  • AS/AA degree in business is desired; high school diploma or at least 2 years’ equivalent work experience is required.
  • Demonstrated ability to maintain a positive, professional attitude and an aptitude for service is required in our high‐call volume environment.
  • Excellent verbal and written communication skills, and the interpersonal ability to effectively work with others is required.
  • Proficiency using computers and Microsoft Office products is required, particularly Outlook and Word. Exposure to Microsoft Dynamics CRM is desired.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2024-5525


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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