Administrative Assistant

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• One of the main responsibilities is answering incoming calls and directing callers to the appropriate person or support team 
• When necessary, create a support incident in the customer relationship management system with high‐level background information about the issue 
• Together with Admins in divisional offices, provide a consistent telephonic experience for callers 
• Coordinate with Admins in divisional offices to ensure telephone coverage during employee breaks 
• Receive and assist visitors and Tyler employees 
• Monitor email inboxes and assist with requests as assigned 
• Assist in keeping training and reference documentation up to date 
• Perform facility‐related duties as assigned, including shipping and receiving 
• Provide administrative support to Tyler associates as required 
• Assist with large group needs, such as, meals, accommodations, conference room reservations, etc. 
• Effectively manages internal office communications in-person and via email 
• Sort and deliver incoming mail 
• Work together with HR and IT to coordinate new hire welcome and setup 
• Active member in office-wide committees 
• Other duties as assigned 

• Exhibit a high level of dependability and accuracy
• Demonstrate strong organization skills
• Demonstrate effective communication skills with a wide range of clients, both internal and external
• Quickly grasp and employ multi‐line telephonic hardware and software operation and service-related behaviors.
• Create incidents for all divisional products in the client relationship management system
• Evaluate issue severity with regard to escalation and demonstrate a sense of urgency
• Be a creative problem solver and think outside the box for ways to enhance local office culture
• Provide service that consistently demonstrates visitor empathy, a good work ethic, and respect for clients, visitors and Tyler associates
• Adapt to changing environments

• AS/AA degree in business is desired; high school diploma or at least 2 years’ equivalent work experience is required.
• Demonstrated ability to maintain a positive, professional attitude and an aptitude for service is required in our high‐call volume environment.
• Excellent verbal and written communication skills, and the interpersonal ability to effectively work with others is required.
• Proficiency using computers and Microsoft Office products is required, particularly Outlook and Word. Exposure to Microsoft Dynamics CRM is desired.