Software Support Specialist

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In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.


Responsibilities

  • Provide high-quality phone and email support of Tyler’s New World Public Safety software applications
  • Perform extensive troubleshooting of key software and hardware components to closure
  • Take ownership of technical incidents and coordinate resolution with product development team when necessary
  • Replication of complex customer issues
  • Train customers in system operation and software functionality

Qualifications

  • Bachelor’s Degree in MIS, CIS or other related Technical field preferred
  • General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
  • Readiness to learn new technologies at lightning speed
  • Commitment to providing an exceptional experience to our customers
  • Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM
  • SQL Experience highly preferred

Location

Troy, Michigan

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Requisition Number:2024-5696


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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