Associate (Payroll) Software Support Specialist

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Looking for a meaningful way to apply your Human Resources and Payroll skill set? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their New World ERP Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens.  
 
We have an opening for an Associate Software Support Specialist on our New World ERP Human Resources/Payroll team. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. 
 
The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client human resources and payroll software. If you have the following competencies we want to talk to you: 
  • Strong desire to work with a team that has common goals
  • Passion for helping clients and building rapport
  • Desire to work in a fast-paced environment where every day offers diverse questions
  • Aptitude for problem solving and thinking out-of-the-box.

Location

Troy, Michigan

Travel

0-5%

Responsibilities

  • Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service
  • Determines whether to resolve issues personally or to refer to a more experienced team member.
  • Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
  • Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
  • May submit client issues to the development team for resolution as needed.
  • Commits to expanding technological skills and knowledge of Tyler products.
  • Demonstrates awareness of and adherence to Company policies as outlined in the Employee
  • Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business
  • Ethics, and Anti-Harassment policies.
  • Performs other duties as assigned.

Qualifications

  • Bachelor's degree in a related field or equivalent experience.
  • Knowledge of payroll functions.
  • Excellent interpersonal skills.
  • Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
  • Strong organizational skills.
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • Knowledgeable with Microsoft Office.
  • Must be willing to come into the office at least 3 times a week.
  • Must be able to work an occasional 11 am to 8 pm ET shift. 
  • 5% travel.
 
 
     

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Requisition Number:2024-5882


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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