Associate Software Support Specialist

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The Associate Software Support Specialist provides basic-level software support for cities and counties in the use, functionality, and understanding of our products. The person in this role will provide support, training, analysis, and troubleshooting for our ERP Pro 9 Property Tax software.  If you have the following competencies, we want to talk to you!
  • Strong desire to work with a team that has common goals.
  • Passion for helping clients and building rapport.
  • Desire to work in a fast-paced environment where every day offers diverse experiences and opportunities to help people.
  • Aptitude for problem solving and thinking out-of-the-box. 

Location

Lubbock, Texas | Lakewood, Colorado | St. Louis, Missouri | Billings, Montana | Kansas City, Missouri | Kansas City, Kansas

Responsibilities

 
  • Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing exceptional customer service. 
  • Prioritize, analyze, and manage multiple inquiries from a varied group of clients.
  • Advance product knowledge by reviewing new functionality and testing new product issues. 
  • Advocate for the client and ensure the software meets their business requirements.
  • May create or enhance documentation, videos, or webinars throughout the support process.
  • Commits to expanding technological skills and knowledge of the Tyler products.

Qualifications

  • College degree or comparable work experience.
  • Prior experience with property tax is a plus.
  • Excellent interpersonal skills.
  • Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
  • Strong organizational skills and ability to prioritize and complete multiple tasks in a fast-paced, client focused environment.
  • Proficiency with computers and contemporary online applications.
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2024-5811


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

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