Business Analyst / Process Engineer

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We are currently seeking a Business Analyst to join our Corporate team. ​​The Business Analyst / Process Engineer is responsible for partnership in IT Program and Portfolio Management demand management process within the IT PPM team. The Business Analyst will also partner with PPM Director and Project Managers on design, requirement, process mapping, and future-state documentation.

This role is expected to work in a hybrid setting in our Plano, TX or Yarmouth, ME office location.

As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.

Location

Plano, Texas | Yarmouth, Maine

Travel

10-25%

Responsibilities

  • ​​Work closely with the Director, IT PPM to manage demand management requests, business case development, and technology requirements for technology programs and projects.  
  • ​Design requirements and documentation with foresight for the future maintainability and growth of the software.  
  • ​May act as a liaison to clearly communicate ideas between technical and non-technical stakeholders.  
  • ​Gather requirements of moderate scope and complexity from a variety of sources to support program and project discovery process.  
  • ​Communicate requirements in the form of current state maps, end-user requirements in “ability to” statements, capabilities, and future-state outcomes.  
  • ​Facilitate the process to develop business cases with multiple inputs, and outcomes of presenting to leadership for approval and initiative funding.  
  • ​Develop process and outcome documents by documenting current state, capturing ideal state, press for industry standards and best practices, and map future-state encompassing the requirements.  
  • ​May research and analyze projects for new features based on system requirements defined by business system's owners.  

Qualifications

  • ​​​Bachelor's degree in Computer Sciences, Management Information Science, or Business.  Equivalent work experience may substitute for degree requirement.   
  • ​A minimum of 3-5 years of experience in business analysis interviewing stakeholders, partnering with business leaders and writing current-state and future-state requirements.   
  • ​Process-related experience including but not limited to documenting cross-technology workflows, and designing, writing, and documenting technology-focused process diagrams to capture and communicate dependencies.  
  • ​Strong analytical and problem solving skills.  
  • ​Knowledge and understanding of the full software development lifecycle and associated methodologies helpful.  
  • ​Keen attention to detail.  
  • ​Strong planning and organizational skills involving the ability to manage multiple work tasks effectively.  

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2024-5400


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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