Chief Client Officer

Apply Online

For more than two decades, Tyler has offered software as a service (SaaS) to the public sector through its private cloud. With state, local, and federal agencies increasingly moving to cloud vendors, we embarked on a multi-year strategy — prioritizing the development and deployment of cloud-native technologies — to become a cloud-first company. Tyler’s client-facing functions have evolved during this period as separate organizations contained within each of Tyler’s eight divisions.
 
Tyler is seeking a seasoned executive for a newly created Chief Client Officer (CCO) role. The CCO will be responsible for breaking down divisional silos to create a consistent “client-first” culture. Having the final decision authority on all client-facing initiatives, the CCO will develop and implement a comprehensive, cross-functional client strategy rooted in client values, experiences, and outcomes.
 
 

Key Responsibilities

  • Unify all client interactions across Tyler’s different functions and promote a “client-first” culture throughout the entire organization, prioritizing client-facing departments.
  • Build a unified client-facing organization starting with client success and eventually expanding Tyler-wide to professional services and support functions.
  • Drive profitable client behavior by approaching client relations with a business-development perspective and persistently looking for opportunities to expand, upsell, and grow the business.
  • Partner with cross-functional teams — including sales, marketing, product development, and operations — to develop and execute an effective go-to-market strategy.
  • Contribute insights and recommendations to inform Tyler’s cloud transition, product development, marketing campaigns, and sales initiatives based on client feedback and market trends.
  • Review and prioritize key performance metrics related to client success, professional services delivery, support performance, and overall client satisfaction.
 
 

As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.

Location

Plano, Texas

Travel

10-25%

Qualifications

  • Bachelor’s degree in business administration, marketing, computer science, or a related field; MBA preferred.
  • Proven experience in an executive role with a background in cloud-based organizations or multi-product software companies.
  • Leadership experience in client-facing roles — with a track record of leading client success, professional services, and support teams — in a matrixed global organization.
  • Strong strategic planning and execution skills, with the ability to translate client needs into actionable initiatives.
  • Deep understanding of the public sector and SaaS industry preferred.
  • Demonstrated ability to inspire and motivate teams to achieve goals.
  • Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions to improve client outcomes.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
 
This job description outlines the essential responsibilities and qualifications for the Chief Client Officer role in the software and government services industry. Adjustments can be made based on specific organizational needs and requirements.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2024-5196


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us
Upcoming Job Fairs & Recruiting Events

Interested in learning more about what it's like to be a part of our team? Our recruiting team would love to meet you at an upcoming event in your area or virtually.

See our hiring events