Client Success Advocate

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Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro School Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens. 

Location

Manila, Philippines

Travel

0-5%

Responsibilities

  • Proactively communicate and collaborate with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.
  • Responsible for the coordination of cross-functional resources (Support, Sales, Development, Product, Implementation) to support clients with the resolution of various issues.
  • Demonstrate the ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
  • Meet regularly (weekly, bi-weekly, monthly based on client need) with clients to address issues and drive resolutions.
  • Work closely with the Software Support Director to ensure seamless communication and coordination.
  • Successfully engage in multiple initiatives simultaneously.
  • Align with Product Owners and meet regularly to understand product roadmap.
  • Document and advise clients on operational best practices.
  • Perform other client success tasks as needed to support the overall success of the department.
  • Represents Tyler Technologies in the most positive manner internally and in the communities we serve.

Qualifications

  • BS/BA degree in related field or equivalent experience is desired. 2-4 years of customer service/success experience.
  • An entrepreneurial spirit and a desire to be proactive.
  • Excellent planning, organizational skills, and ability to follow-through until tasks are completed.
  • Proven ability to problem-solve and maintain composure in high-pressure
  • situations.
  • Self-motivated, proactive, and able to work independently or as part of a team.
  • Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Requisition Number:2024-5639


Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

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While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

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Interested in learning more about what it's like to be a part of our team? Our recruiting team would love to meet you at an upcoming event in your area or virtually.

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