Client Success Specialist - Municipal Courts

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The Client Success Specialist is responsible for providing proactive relationship management to  ensure continuous improvement goals are met, critical client situations are being addressed, and that clients receive exceptional service throughout the life of their relationship with Tyler.  The ideal candidate is a driven professional with a proactive, positive “get it done” attitude and a diverse mix of skills in communications, account management, analytics, project management, process improvement and customer service.  

Location

Lubbock, Texas

Travel

10-25%

Responsibilities

  • Proactively communicate and collaborate with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.
  • Responsible for the coordination of cross-functional resources (Support, Sales, Development, Product, Implementation) to support clients with the resolution of various issues.
  • Demonstrate the ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
  • Meet regularly (weekly, bi-weekly, monthly based on client need) with clients to address issues and drive resolutions.
  • Work closely with the Client Success Director to ensure seamless communication and coordination leading up to, during, and after court visits and user group meetings.
  • Manage post-court visit/UGM closeouts including (but not limited to) documentation and post court visit follow ups.  
  • Maintain accurate records and reports for expenses, client attendance, etc.
  • Successfully engage in multiple initiatives simultaneously.
  • Align with Product Owners and meet regularly to understand product roadmap.
  • Document and advise clients on operational best practices.
  • Perform other client success tasks as needed to support the overall success of the department.
  • Represents Tyler Technologies in the most positive manner internally and in the communities we serve.
  • Up to 20% travel to facilitate in-person court visits, attend court conferences, and host user group meetings.

Qualifications

  • BS/BA degree in related field or equivalent experience is desired.
  • 2-4 years of customer service/success experience.
  • An entrepreneurial spirit and a desire to be proactive.
  • Excellent planning, organizational skills, and ability to follow-through until tasks are completed.
  • Proven ability to problem-solve and maintain composure in high-pressure situations.
  • Self-motivated, proactive, and able to work independently or as part of a team.
  • Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint. 

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $40,910 - $75,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2024-4936


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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