Cloud Ops Engineer

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The Cloud Operations Engineer handles the design, migration/implementation of cloud-based infrastructure for division of Tyler Technology’s centrally managed and portal applications. This includes building, deploying, monitoring, and maintaining high-availability SaaS, IaaS, and PaaS solutions hosted in either AWS or Azure cloud. Cloud Engineers will have the opportunity to work directly with multiple application development agile teams.

Location

Overland Park, Kansas

Travel

0-5%

Responsibilities

  • Support the creation and maintenance of critical Application Environments primarily in
  • AWS, but additional experience with Azure is a plus.
  • Support, maintain, and create Deployment systems and CI environments using Azure DevOps and AWS Code Pipeline.
  • Provide Tier 3 Incident Support for Applications as required to assist internal Support Teams: during and after normal work hours.
  • Collaborate with developers to properly automate software build, test and deployments.
  • Manage assigned project activities to achieve stated project goals, objectives, and schedules.
  • Mentor and train junior Cloud and DevOps engineers as needed.
  • Follow security best practices. Interact with security team to implement and maintain security controls on the cloud infrastructure.
  • Creation of standardized templates using orchestrators Terraform and Cloud Formation
  • Identifies and shares “best practices” as appropriate.
  • Implements and supports Disaster Recovery solutions.
  • Ensures capacity planning processes are followed by allocating system resources
  • Participates in direction of documentation standards and reviews.
  • Implements, administers and maintains policies and procedures for ensuring the security and integrity of the company systems.
  • Attends leadership meetings and effectively shares the information learned.
  • Provide trend analysis to management as well as peer groups to enable informed decisions.
  • Ability to interact with business and application development units on a daily basis
  • Monitor and report on costs associated with assigned cloud products

Qualifications

  • BS in Computer Science or equivalent with minimum of 4 years of relevant work experience in automation, application deployment, and/or systems administration or 4+ years relevant experience in lieu of degree
  • Experience with infrastructure automation, infrastructure as code – specifically Terraform, and AWS CloudFormation is a plus
  • 4+ years of experience in AWS; Azure experience is a plus; and is willing to work with both platforms
  • Experience with load balanced Web architectures
  • Solid fundamental network knowledge, TCP/IP, routing, subnetting, OSI model.
  • Solid understanding of DNS
  • Experience with estimating AWS and Azure usage costs and identifying operational cost control mechanisms
  • Experience with Azure Services with specific strengths in App Services, Virtual Machine Scale Sets, Functions, Virtual Network, Application Gateway, App Insights
  • Strong command of AWS Services - EC2, RDS, S3, VPC, IAM, BeanStalk, API Gateway, and Cloudfront
  • Experience with programming and scripting languages: Powershell, Python, Bash, Perl or Ruby
  • Excellent written and verbal skills (Documentation is paramount)
  • Strong knowledge of Azure DevOps GitHub and GitHub Actions is required.
  • Ability to identify and understand complex problems/issues and develop effective solutions.
  • Strong time management skills, with the ability to handle multiple tasks, prioritize and meet deadlines.
  • Ability to work with minimal supervision and collaborate with teams both remote and local.
  • Possess strong time management, prioritization, and interpersonal skills.
  • Experience with automation/configuration management software.
  • Has knowledge of standard concept, practices and procedures within a particular field; can explain Systems technology in non-technical terms
  • Develops Methods of Procedure (MOP’s) for utilization by team.
  • Ability to leverage vendor tools to research, open and resolve defects or performance problems.
  • Peer reviews technical content in technical documentation, processes and changes.
  • Ensures capacity planning processes are followed by allocating system resources Automates common tasks.
  • Possesses advanced levels in software and information life cycle process, data systems, relational databases and client server concepts.
  • Expert skills in utilizing vendor tools and vendor diagnostic tools to drive quick problem and performance resolutions.
  • Possesses project management skills and knowledge of the technology industry.
  • Versed in basic statistical methods and models (ex. demand growth, cost per unit)
Bonus Experience
  • Azure and/or AWS certified
  • Experience administrating Windows and Linux systems
  • Docker and Kubernetes experience
  • Experience with configuration management code, Puppet, Chef, Ansible, Salt, etc.
  • CI/CD experience using tools like Jenkins, AWS CodePipeline, or Azure DevOps
  • ITIL Certification and/or experience
  • Experience working on PCI Compliant applications.
  • Agile/Scrum Methodologies.
  • Monitoring experience with SaaS technologies such as New Relic and Stackify

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Requisition Number:2025-6360




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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