CloudOps Engineer

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Tyler Technologies is looking to hire for a high-quality CloudOps Engineer with a diverse set of experiences and skill-sets for positions on the Public Safety cloud operations team delivering the vision of Connected Communities. The strongest candidates will have solid operations and automation expertise and demonstrated software deployment experience on cloud infrastructure. Our customers count on us to provide exceptional availability, scalability, and security for services and infrastructure. As a CloudOps Engineer, you’ll be on a team of engineers whose mission is to build and improve Tyler's next-generation hosted Public Safety platform. Are you up to the challenge?
 
Join our Public Safety Cloud Operations and Delivery team whose responsibilities include but are not limited to managing our single tenant cloud solution, our cloud native multi-tenant solutions, internal environment automation, CI/CD pipelines, and more. This position will specifically focus on the deployment of infrastructure, networking, and software through automation.


Responsibilities

  • Implement and maintain automation scripts using Python or other scripting languages.
  • Work with customers through the project phase, assisting in Networking, coordinating between internal and external customers, ensuring environment availability, and supporting internal teams during project activity.
  • Executing infrastructure as code using terraform or other IaC tools to deploy AWS infrastructure.
  • Work with development teams to help them understand what we need to automate software deployments and system/software updates and patches.
  • Work on technical platform tasks and stay up to date with modern infrastructure technology.
  • Work with teams to architect, develop, and implement innovative software solutions related to the DevOps and Agile transformation of the enterprise.
  • Help development understand requirements for comprehensive CI/CD pipelines.
  • Work with teams to create tools to improve our ability to rapidly deploy and effectively monitor services and software.
  • Participate in periodic on-call duties.
  • Provide constructive feedback to improve software and automation quality.
  • Communicate effectively with team members and stakeholders to gather requirements and provide project updates.
 

Location

Troy, Michigan

Qualifications

  • 2+ years of deployment experience as a DevOps/CloudOps, Deployment engineer, software engineer, or similar discipline, and collaborating with Development
  • Familiar with AWS services including: EC2, VPC, ALB/NLB, Route53, CloudWatch, S3, FSx
  • Experience working with hosted applications in Cloud Infrastructure
  • Experience deploying infrastructure using Kubernetes, Terraform, Helm, etc.
  • Experience with observability and application monitoring tools like CloudWatch and Datadog
  • Understanding of CI/CD pipelines (Azure DevOps and GitHub Actions)
  • Experience in deploying “Infrastructure as Code” and similar principals
  • Demonstrate an understanding and experience with at least 1 Real-time Monitoring system (DataDog)
  • Must be able to work independently as well as part of a team
  • Must be able to solve complex problems with guidance
  • Must have a passion for defining best practices and patterns
  • Must be able to learn new technologies and teach others what you have learned
  • Bachelor’s degree in computer science, MIS, or comparable work experience
 

Soft Skills

  • Superior verbal and written communication skills, with the ability to communicate to both technical and non-technical audiences
  • Deadline-driven, team-oriented, be a self-starter, have great people skills, a strong work ethic, and be enthusiastic, ambitious, as well as highly organized
  • Able to independently manage multiple efforts at once while maintaining professionalism under pressure
  • A passion for improving the customer experience and a track record of successful interactions with internal/external clients
  • Excellent troubleshooting skills
  • Strong organization and prioritization skills. A proven ability to react positively and decisively to change


Preferred, but not Required:

  • AWS Cloud Certifications
  • Experience with Amazon Linux OS
  • Experience working in a CI/CD environment
  • Demonstrate an understanding of at least 1 CI/CD platform (Harness, Jenkins, GitHub/GitHub Actions)
  • Knowledge of Public Safety Software

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2024-5245


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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