Customer Service Agent

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We are seeking a Customer Success Agent to join our call center. We are looking for skilled candidates with excellent interpersonal skills who can troubleshoot customer service inquiries, provide timely customer feedback, and support applications, among other duties.

Location

North Logan, Utah

Travel

0-5%

Responsibilities

  • You will manage incoming calls, online chat, and customer service inquiries as a customer service representative.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.

Qualifications

  • Customer support experience is preferred but not required
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems is preferred but not required
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Bi-lingual (Fluent in both English and Spanish)
 
About Us
Rapid Financial Solutions, a division of Tyler Technologies (NYSE: TYL) is a rapidly growing, fintech software company headquartered in North Logan, UT. Our knowledgeable, close-knit team has built a high-growth, profitable business and an exceptional company culture.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2024-5713


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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