Data Analyst

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The data analyst is responsible for strengthening Tyler’s ability to provide data management and analysis supporting our product verticals by developing and maintaining processes to efficiently capture, store, and present data to key business stakeholders. Assists management and business process owners in reporting SLAs, providing insights, and creating visual representations of the data to tell a story. This role requires a talented professional with a diverse mix of skills in data management, data visualization, and the ability to partner with all aspects of our business, from Call Center, Customer Support, Product Team, and Application Development.
 

Location

Overland Park, Kansas

Responsibilities

  • Partner with business and technology subject matter experts to elicit, analyze, translate, and document business needs into data requirements
  • Provide insights across multiple verticals and present information and trends to business owners
  • Prepare executive level PowerPoint presentations to provide business status updates as well aid in decision making
  • Graphically represent large dataset telling the story and aiding in decision making
  • Use data to improve processes across business lanes
  • Proactively identify areas of improvement and present data to support decision making
  • Assist business owners to improve customer experience processes through data analytics
  •  Retrieve and combine data from multiple sources and formats and consolidate into a centralize data warehouse
  • Prepare monthly SLA reports for multiple business verticals
  • Work with 3rd parties to integrate data systems and sources which may include documenting requirements and technical solutions

Qualifications

  • Bachelor’s degree plus outstanding communications and problem-solving skills
  • Current knowledge of PowerBI, Power Query, Excel, and PowerPoint
  • Strong knowledge of SQL, ETL Processes, and Data Warehousing
  • Working knowledge of MS 365 Integrations
  • AWS cloud experience a plus
  • Familiar with ZenDesk, MS Dynamics, JIRA and other ticketing systems
  • Excellent customer service skills, including good verbal and written abilities
  • Strong leadership, organizational and prioritization skills
  • Ability to influence other teams without direct authority
  • Self-motivated
  • Desire to work in a fast-paced, entrepreneurial environment

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2024-5594


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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