HR Technology Support Specialist - Manila

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As an HR Technology Support Specialist, you will be the primary point of contact for employees and managers seeking assistance with HRIS-related inquiries and issues. Your role will involve providing prompt and efficient support, troubleshooting system problems, and ensuring the seamless operation of the HRIS platform. This position requires strong problem-solving skills, excellent communication, and a deep understanding of HR processes and systems.   
 

Responsibilities 

 
  • Serve as the initial point of contact for HRIS-related queries and issues from employees and managers. 
  • Diagnose, troubleshoot, and resolve HRIS-related problems, escalating complex issues to higher-level support or the HR Technology Lead or HR Teams as necessary. 
  • Assist with routine maintenance and updates of the HRIS to ensure optimal performance and data accuracy. 
  • Provide guidance and training to end-users on how to navigate and utilize HRIS functionalities effectively. 
  • Monitor data entry and system usage to ensure data accuracy and consistency within the HRIS. 
  • Maintain accurate records of issues, resolutions, and user feedback to identify trends and improve support processes. 
  • Generate and distribute regular and ad-hoc reports from the HRIS to support HR and business operations. 
  • Work closely with HR, IT, and other departments to address system-related needs and enhancements. 
  • Proactively identify opportunities for system improvements and user experience enhancements. 
  • Ensure that HRIS processes comply with company policies, data privacy regulations, and other legal requirements. 
  • Provide technical assistance to any other departments as needed. 
 

Qualifications 

 
  • Minimum of 1 years of experience in HRIS support, HR operations, or IT support, preferably within a corporate environment.  
  • Proficiency in using HRIS platforms (e.g., UKG, Workday, SAP SuccessFactors, Oracle HCM) and Microsoft Office Suite. Basic understanding of database management and data reporting tools.  
  • Strong analytical and troubleshooting skills with a detail-oriented approach. 
  • Ability to manage multiple tasks and priorities effectively in a fast-paced environment. 
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. 
  • Demonstrated experience in providing exceptional customer service and user support. 
  • Strong commitment to maintaining the confidentiality of sensitive employee information. 
  • Ability to work independently and in a team environment. 
  • Must be able to work at least 2 days a week at our BGC Office in Taguig. 

As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.

Location

Manila, Philippines

Apply Online

Requisition Number:2024-5224


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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