Infrastructure Engineer - Data & Insights Solutions

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Join our Engineering team as an Infrastructure Engineer in delivering solutions that will help Tyler Technologies Data & Insights Solutions users to reach data-informed decisions to make their communities safer, cleaner, and more transparent and responsive to their residents. In this important role, you will work with software and infrastructure engineers to scale, support, and ensure the reliability of our platform. This will ensure that Data & Insights solutions reach users’ hands sooner, more securely, and poised to stand as we accommodate ever-increasing demand on our platform. This role presents an opportunity to work with an innovative team while having a significant impact on envisioning and delivering Data & Insights solutions' modernized capabilities.  

Responsibilities 

  • Build and manage cloud-based infrastructure via infrastructure as code  
  • Monitor and optimize performance, availability, and scalability of our platform 
  • Troubleshoot and resolve production issues and ensure system stability 
  • Automate routine tasks and processes to increase efficiency and reduce human error 
  • Participate in on-call rotations to provide 24/7 support for the platform. 
  • Collaborate with development teams to ensure the reliability and scalability of new features. 
  • Assist in capacity planning and resource optimization within the AWS environment. 
  • Learn and adopt new technologies and best practices to improve system reliability. 
 

Qualifications 

  • Bachelor's degree in computer science or a related field or equivalent practical experience 
  • Minimum 1-3 years' experience in an infrastructure, cloud, or adjacent engineering role 
  • Strong understanding of cloud computing concepts, with a focus on AWS services (EC2, S3, RDS, etc.) 
  • Experience with infrastructure as code tools like Terraform 
  • Comfort with various flavors of Linux, the command line, and common networking concepts 
  • Programming skills in scripting languages like Python, Ruby, or Bash 
  • Knowledge of configuration management tools like Ansible, Chef, or Puppet 
  • Experience with DevOps practices and tools (CI/CD pipelines, version control) 
  • Knowledge of networking and security best practices 
  • Heavy exposure to working with containerized workloads and container orchestration 
  • Excellent written and verbal communication skills and problem-solving skills 
  • Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements. 
Nice-To-Haves 
  • Certification with a major cloud provider or other equivalent specialty 
  • Prior experience working in an Agile/Scrum development environment 
  • Understanding of database technologies and SQL 
  • Exposure to performance optimization techniques 
  • Experience with monitoring and logging tools (e.g., CloudWatch, Prometheus, Grafana) 
  • Interest in learning and applying new technologies 
  • Experience working within a compliance-driven environment (e.g., FedRAMP, SOC-2) 

Work with our transformative data solutions that help agencies address mission-critical outcomes. Our cloud-based data platform, open data solutions, and performance management solutions help agencies improve performance, transparency, and public engagement.

Location

Remote

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $59,451 - $125,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2024-5388


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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