Payment Operations Specialist

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Location

Overland Park, Kansas | Indianapolis, Indiana

Responsibilities

  • Assists the VP, Director and Managers with development, implementation, and support of assigned projects for Payment Processing services
  • Project manager for internal Digital Solutions Division Payment projects, which includes documentation of scope, development of timeline, development of a communication plan, and coordination of multiple divisions for project completion
  • May assist in the implementation of payment services, template websites and forms requiring the generation of status reports, timelines, administrative user training, and launch
  • Assists the Managers with product upgrades including regression testing, scheduling, and external customer communications
  • Develops subject matter expertise in configuration options for the assigned products
  • Collect and submit required information to establish merchant card services and payment processors, assist with configuration of payment checkout pages & processes, and testing of setup & configuration
  • Coordination of documentation related to payment accounts and transactions for month-end statistics and cost avoidance tracking
  • Provides tier 1 support for administrative users and tier 2 support for end users of the payment processing services, template websites and forms
  • Uses data from support tickets to identify and propose improvements to the products, documentation, and processes
 

Qualifications

  • Undergraduate degree in business or equivalent work experience in project support role, business analysis or administrative support & client relations
  • Proficient with the Microsoft Office Suite and solid experience using Microsoft Excel
  • Self-motivated with the ability to multi-task, prioritize tasks and deliver results to ensure timely follow-up and follow-through
  • Desire and ability to work in a fast-paced and highly flexible environment
  • Strong analytical, critical thinking, and problem-solving skills with the ability to multi-task and provide support to multiple high-stake web-based electronic commerce projects at once.
  • Excellent customer service skills, including exceptional verbal and written abilities. Strong organizational, prioritization and delegation skills.
  • Ability to create streamlined process to improve current processes.
  • Self-motivated, team oriented, positive professional with the ability and desire to thrive in a client-service, flexible environment.
  • Enjoy working independently and within small project teams
  • Ability to handle multiple tasks and deadlines simultaneously
  • Commitment to accuracy and timeliness with strong attention to detail

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2024-4814


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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