Product Operations Manager, Enterprise Justice

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Are you looking to leverage your deep product management experience to help others replicate your success? We are looking for a trusted partner to come alongside our product managers and product owners and help us become better, more strategic product thinkers. As part of our new Product Operations group, a team dedicated to improving the efficiency and effectiveness of our product organization, you will be critical in shaping the future of our product organization. With a collaborative and outcome-driven mindset, you will establish and roll out best practices for individuals and teams.

In this dynamic role, your 'product' will be the product organization itself, and you’ll model the product management process in your interactions. You’ll be constantly on the lookout for pain points and identifying the most impactful changes. Your ability to pitch solutions, partner with stakeholders, and establish plans and targets for how we achieve that impact will be crucial. Then, you’ll work with partners to execute the plan, iterating and adapting as you go to achieve the desired outcome. Your adaptability and flexibility will be crucial to your success in this role.

Note: This is a hybrid role which requires the candidate to go into the Plano, TX office at least 2 days per week.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas

Travel

10-25%

Responsibilities

You are a force multiplier – someone who can assess the situation and help elevate the maturity of our product organization to the next level.That is likely to take several forms, such as:
  • Planning and Forecasting: Help our teams with best practices to connect strategy with tactics and roadmaps with backlogs. This may involve tooling, training, and coaching to develop a plan, monitor progress, and report status consistently across business units.
  • Metrics and KPIs: Aid the product organization’s drive to adopt a data-driven mindset and identify the right indicators to measure.
  • Training and Workshops: Establish or improve programs and assets to aid our product team members through training, onboarding, mentoring, and coaching. Organize and occasionally run critical product meetings for strategy, planning, and releases.
  • Standardize Processes: Design frameworks for processes that span teams, such as strategy cadences, documentation on product features, collecting data, setting goals, creating and maintaining roadmaps, and sales enablement. Meet people where they are today and help define iterative steps to a better tomorrow.
  • Coaching: Provide guidance and mentorship on topics such as roadmaps, decision-making strategies, prioritization, product leadership, and efficient communication.

Qualifications

Soft skills:

  • Embrace our product team’s core values: Ownership, Curiosity, and Empathy.
  • Possess a genuine desire to help coach and develop others.
  • Strong collaboration skills with stakeholders, peers, and product teams at different maturity levels.
  • Be a self-starter who can assess needs, craft solutions, generate buy-in, and execute with appropriate support.
  • Prioritize momentum over perfection and lean into iteration.
  • Ability to lead others by influence and collaboration. Identify win-win opportunities and leverage them for the good of the organization.
  • Savvily navigate competing priorities and engage others in making appropriate tradeoff decisions.

Product skills:

  • Bachelor’s degree in computer science, business, design, or a related field is preferred.
  • 8+ years of experience as a product manager or senior product leader.
  • 3+ years of experience in product strategy and delivery, coaching, and people development skills
  • Demonstrated ability to develop sound product strategies and execute them for clients while adapting to change
  • A deep understanding of effective processes and the ability to apply frameworks and methodologies to address specific problems.
  • Ability to listen deeply to individual needs and adapt solutions
  • Familiarity with standard tools such as Jira, Office, and preferably Coda.
  • Experience in enterprise B2G or B2B markets is a plus.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Apply Online

Requisition Number:2024-4934


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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