Product Owner, Enterprise Corrections

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As a Product Owner in the Enterprise Corrections Suite, you will work on products that impact the justice systems many personas involved in detainment/incarceration and release/re-entry. This includes products designed to empower and support facility staff as well as products designed that impact lives of incarcerated individuals and their families across the country. From jail administration, inmate management, to commissary accounting and inmate communications, the services and technologies we use are interesting and impactful. You will work closely with partners, clients, and internal departments to help build products that solve problems and that clients want to buy.

Note: This is a hybrid position which requires the candidate to be in the Plano, TX office at least 2 days per week.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas

Travel

10-25%

Responsibilities

  • Work closely with product managers and business teams to create and maintain product backlog according to business value or ROI.
  • Assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy.
  • Develop detailed product feature specifications and ensure they’re clearly understood by relevant teams.
    • Responsible for the design requirements and documentation with foresight for the future maintainability and growth of the software.
    • Ensure use cases and technical specifications meet business needs.
    • Proactively listen to client feedback and determine the best way to solve the problem.
  • Helps cultivate and promote a vision for moving products forward
  • Lead the product-release plans and set expectations for delivery of new functionalities.
  • Responsible for launching new releases to the organization and ensuring successful adoption across product-line teams.
  • Collaborate internally to effectively communicate features and changes to clients and the potential effect on their business processes.
  • Collaborate to develop strategies to effectively roll out and support changes to the product area in the most accurate and cost-effective manner. 
  • Mitigate roadblocks to achieve sprint/release goals.
  • Serve as product ambassador internally and externally, sharing knowledge and answering questions.
    • Influence plans and strategies to achieve the objectives, including published product roadmaps that will articulate the product direction to both internal departments and external customers.
    • Influence priorities of department work.
    • May provide sales support by assisting in responding to RFPs as well as potentially performing on-site demonstrations.
  • Proactively communicate with senior management on the product’s performance, any major issues with the products or any changes in the market or competition related to the product area.
  • Contribute to the advancement of the team environment through integrity, leadership, and continuous knowledge transfer.
  • Create and maintain relationships with key personnel to validate requirements and be informed about upcoming changes/additions
  • Constantly be in a mode to recommend solutions and solve problems.
  • Complete tasks with minimal direction.
  • Partner, communicate, and negotiate to gather requirements and communicate effectively
  • Maintain composure under pressure and accurately access and resolve problem situations.
  • Occasional travel may occur.

Qualifications

  • Bachelor's degree Computer Sciences, Management Information Science, or Business.
  • Equivalent work experience may substitute for degree requirement.
  • A minimum of 7 years of experience in software or related experience including but not limited to writing and documenting client specifications.
  • Proven track record influencing product direction.
  • Highly advanced knowledge of Agile SCRUM development processes.
  • Excellent analytical and problem-solving skills.
  • Excellent knowledge and understanding of the full software development lifecycle and associated methodologies helpful.
  •  Keen attention to detail.
  • Excellent planning and organizational skills involving the ability to manage multiple work tasks effectively.
  • Excellent time management skills.
  • Excellent interpersonal and communication skills involving communicating technical and non-technical information in writing and verbally.
  • Knowledge and experience with data modeling, relational databases concepts, and understanding SQL queries.
  • Proficient with Microsoft Office.
  • Ability to work independently as well as collaborate in a team as well as across functional groups.
  • Ability to be effective in a fast-paced environment.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2024-5049


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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