Professional Services Intern

Location

Lubbock, Texas | Lakewood, Colorado | Lawrenceville, Georgia

Travel

0-5%

Responsibilities

This position is designed as an entry into the world of Professional Services.  This position requires a high degree of oversight by a mentor or senior team member and may include the following:

• Project Planning Activities
  
  • Conduct internal project transitions using provided meeting templates
  • Manage add-on projects for existing clients
  • Can manage project off-boarding which includes:
    
    • Modification of existing project plans
    • Outlining the remaining scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan with assistance.
    • Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes
    • Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
    • Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
    • Follow provided direction to resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.
    • Communicate completion of milestones to clients and secure formal acceptance from them.
    • Upon project completion conduct meetings with clients, using provided meeting templates, to ensure a smooth transition of services from implementation to support.
• Familiarity of contract requirements, program modifications, and other site-specific background information
• Ability to research basic invoice questions
• Acts on direction provided for process improvement initiatives
• After successful completion of PSA Training, completes the responsibilities of the Contract Routing Team
• Daily Digest
• Initiate New Contract Setup Requests
• Selection of appropriate Project template(s)
• Performs other duties as assigned