Professional Services Operations Intern

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We are seeking a motivated and detail-oriented Implementation Operations Intern to join our dynamic team. The intern will play a crucial role in supporting our Enterprise ERP professional services operations by assisting with various tasks related to training, content management, project setup, and data updates. This position offers a unique opportunity to gain hands-on experience in project management and operations within a rapidly growing company.

What We Offer:
  • Hands-on experience in a fast-paced and dynamic work environment.
  • Opportunity to work with experienced professionals and gain insights into project management and operations.
  • Chance to contribute to meaningful projects and make a real impact.
  • Flexible work hours to accommodate your academic schedule.
  • Potential for future career opportunities within the company.

Location

Orono, Maine

Travel

0-5%

Responsibilities

  • Editing training videos: Work with the training team to edit and refine training videos to ensure high-quality content for our employees and clients.
  • Managing content on TylerU: Add, update, and manage content on our TylerU platform, ensuring accuracy and relevance.
  • Creating new hire databases: Prepare databases for each New Hire Training (NHT) group to facilitate smooth onboarding processes.
  • Performing weekly data updates: Update data between Caspio and CRM on a weekly basis, a task currently handled by PMO Leads.
  • Sending weekly registrant lists: Distribute the weekly PM OE registrant list to directors and territory leads in a timely manner.
  • Setting up new projects: Set up new projects in Project Online as new contracts are received or new phases are initiated.
  • Updating project plan templates: Assist in updating project plan templates for non-product-specific activities, such as adding milestone codes to go-live tasks and ensuring consistency in change management tasks across all plans.
  • Other duties, as assigned

Qualifications

  • Currently pursuing a degree in Business Administration, Project Management, Information Technology, or a related field.
  • Strong organizational and time management skills.
  • Excellent attention to detail and ability to manage multiple tasks simultaneously.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Project).
  • Familiarity with CRM systems and project management tools is a plus.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Requisition Number:2024-5867


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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