QA Manager, Enterprise Justice

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The Quality Assurance Manager is responsible for leading assigned QA Test Analysts and Automation Engineers in support of the software development lifecycle process, change management, testing/quality assurance environments and production releases.  The QA Manager is accountable for ensuring consistent quality assurance practices and testing procedures, meeting release/project deadlines and maintaining quality standards.  The QA Manager works directly with Development Managers and Release Management Director to oversee all testing efforts and ensure overall software product quality and customer expectations are met consistently and in a timely manner. 

NOTE:  This is a hybrid position which requires the new hire to be in the Plano, TX office at least 2 days per week.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas

Travel

0-5%

Responsibilities

  • Manage employees on the assigned testing team(s) by addressing performance issues, conducting regular reviews, and participating in the hiring of staff.
  • Establish and implement quality metrics, practices and reporting standards to continually improve the QA process in use by the department.
  • Manage quality assurance timelines and testing efforts to meet committed delivery dates.
  • Advise QA staff on appropriate test scope, test case preparation and considerations to meet expectations and commitments.
  • Work with Development and Product Managers to understand requirements and plan the execution strategy of features in an Agile development environment
  • Manage and respond to software quality assurance issues with related groups such as Development, Release Management, CS, Professions Services, Maintenance QA and Support.
  • Anticipate quality issues and take corrective action to resolve issues, escalating as needed.
  • Actively manage code updates to the QA test environments throughout the release testing cycle.
  • Establish and implement quality metrics, practices and standards to continually improve the QA process in use by the department.
  • Hire and retain strong talent; interview and hire QA team members
  • Develop and deliver QA Workshops to promote team environment, consistent QA practices and continuing education.

Qualifications

  • Bachelor’s degree in Information Technology, computer science or similar, or comparable work experience.
  • Seven or more years of experience in quality assurance.
  • Five or more years experience in a lead role or management position.
  • Three or more years of Tyler software a plus.
  • Excellent problem solving, interpersonal communication and project management skills.
  • Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.
  • Desire for achieving excellence in customer satisfaction, process and product quality and reliability.
  • Strong understanding of software development life cycles, software quality assurance processes and automated tools.
  • Occasional travel may be required

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2024-5520


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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