Senior Technical Services Support Specialist

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Tyler Technologies is looking for a Senior Technical Services Support Specialist at 229 W Main Street, Suite 400, Frankfort, KY 40601 to perform the following job duties:
 
Documents records all client interactions in client management systems. Maintain responsive correspondence to Tyler client stakeholders. Manage a queue of moderate to high complexity support cases and deliver resolution in accordance with SLA. Work majority of all critical support cases to ensure critical operations for our clients are maintained. Contribute to support documentation library and work with peers to update as necessary. Validate any support trends identified by TSSS and create all documents and communication channels necessary to manage support during that event. Create and deliver system support trainings to be attended by any relevant support teams or client stakeholders. Offer dedicated support to strategic clients to help manage concerns, disaster events or project deadlines. Work with other support teams to resolve issues that span multiple teams and technologies. Work with other STTTS to determine what internal documentation can be published for client consumption. Must work in Frankfort, KY office. Monday, Tuesday and Wednesday each week. May work remotely in same MSA as office on Th and Fri. The position requires a Bachelor’s Degree in Computer Science, Business Administration, Management Information System, or a closely related field or foreign equivalent and 2 years of experience work-related experience and experience in ERP solutions, or accounting software; administering Windows and/or Linux systems; Active Directory and other account management tools (ex: Azure, ADFS, etc); FTP/SFTP technologies (ex: Filezilla, WinSCP).
 
Please send resume to Attn: HR, Tyler Technologies, 229 W Main St, Suite 400 Frankfort, KY 40601 or apply here: https://www.tylertech.com/careers/job-openings.  Please refer to #MVQ24 in your cover letter.
 
 
 
#LI-DNI

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Frankfort, Kentucky

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2024-5845


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

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If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

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To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

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Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

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Interested in learning more about what it's like to be a part of our team? Our recruiting team would love to meet you at an upcoming event in your area or virtually.

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