Software Configuration Specialist

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Location

College Station, Texas | Troy, Michigan

Responsibilities

  • Build a custom configuration for a customer based on the Implementation Work Order prepared by the Product Analyst using our proprietary development tools.
  • Build an online web entry screen based on the customer configuration.
  • Create custom print jobs for multiple customer forms.
  • Build the solution to produce valid data for export to Court and Records Management Systems.
  • Work closely with implementation field staff, Project Managers, and sometimes clients to troubleshoot and resolve critical issues and ensure billable training days are not interrupted.
  • Act as a technical resource to address customer concerns during trainings.
  • Provide follow-up assistance to clients on highly complex applications or processes, as necessary.
  • Travel to client / demo sites may be required, as needed, to assist with product demonstrations
  • Perform other duties as assigned. 
 

Qualifications

  • Bachelor’s degree, or comparable work experience.
  • A minimum of one year of experience utilizing SQL Server is desired.
  • Excellent initiative, interpersonal, and collaboration skills.
  • An ability to follow complex instructions to complete complicated tasks.
  • A willingness to take on new challenges on your own, asking for help after attempting to solve problems on your own.
  • An ability to learn.
  • Excellent attention to detail involving testing the solution to verify it meets customer requirements.
  • Excellent organizational skills with a proven track record of prioritizing and executing on multiple priorities successfully.
  • A demonstrated ability to solve problems by applying product knowledge to original request.
  • Excellent written and verbal communication skills including conveying, documenting, preparing, and presenting new ideas to various audiences (including management) on both technical and non-technical information.
  • Strong Microsoft Office skills (including but not limited to Visio and related tools).
  • Knowledge and application of software development tools.
  • Ability to identify and contribute to process improvement initiatives.

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Requisition Number:2024-4981


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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