Software Support Specialist

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Location

Herndon, Virginia | Overland Park, Kansas

Travel

0-5%

Responsibilities

  • Managing trouble tickets.
  • Communicating with external clients in regular meetings via MS Teams.
  • Communicating with internal resources via email, MS Teams, and trouble ticket assignments.
  • Attempting to reproduce problems identified by clients in non-production environments.
  • Managing the release of code fixes and database scripts to external clients. 
  • Functional testing fixes provided by developers or DBAs in internal environments.

Qualifications

  • Willingness to learn new products, functionality, and data models.
  • Familiarity with relational database products (Oracle, SQL Server, DB2, etc.)
  • Able to occasionally work outside of normal office hours for code deployments.
  • Able to effectively communicate in English both verbally and in writing.
  • Working usual office hours for the Eastern time zone.
  • A high bandwidth and high availability internet connection is required if working remotely.

 

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2025-6653


#LI-Hybrid

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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Why Work at Tyler?

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