Solutions Engineer

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The Solutions Engineer supports the Solutions Consultants, so they are armed with the appropriate level of technical knowledge. The incumbent has an in-depth knowledge of Tyler’s solutions and is often seen as the “go-to” person for the technical guidance and support.
 
Responsibilities:
  • Provide high-quality phone and email communications to ensure the software and applications currently in use by the demo team are in working order.
  • Perform extensive troubleshooting of key software and hardware components and tracks progress in JIRA.
  • Take ownership of technical incidents and coordinate resolution with product development team when necessary
  • Assist in upgrade planning and execution of Demo Environments
  • Be responsible for operation and software functionality of the different Demo Environments. The triage of Software issues can happen on Weekends and Evenings on occasion.
  • Performs other duties as assigned.
 
Qualifications:
  • Bachelor’s degree or equivalent work experience preferred.
  • Advanced knowledge and understanding of Tyler solutions essential.
  • Previous experience demonstrating software solutions critical.
  • Exceptional written and verbal communication skills.
  • Must be a self-starter in addition to a team player.
  • Ability to establish and maintain effective working relationships with clients and employees
  • required.
  • Must possess general computer (PC) literacy and proficiency with MS Office products.
  • Must possess a valid driver’s license.
  • Have a solid understanding of the Public Safety software suite and be able to work with Solutions Consultants to ensure our products can be shown fully at demos.
  • Communicate clearly and effectively.
  • Show professionalism when dealing with all aspects of internal and external relationships.
  • Travel 5-10%

Location

Troy, Michigan

Travel

10-25%

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $53,081 - $80,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2024-5895


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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