Technical Analyst

Apply Online

Tyler Technologies is currently seeking a Technical Analyst to support our Arkansas State Enterprise team. The Technical Analyst will  be responsible for translating corporate business requirements into actionable IT plans and coordinates implementation efforts. This hybrid role encompasses both technical expertise and leadership, making the Technical Analyst instrumental in planning, scheduling, and managing IT-related initiatives and projects.
 
The ideal candidate will have experience with web development and exposure to AWS cloud services. AWS certifications, such as AWS Certified Solutions Architect or AWS Certified Developer, are a plus but not required. The role also involves hardware and software installation, site maintenance, and supporting security frameworks and compliance policies.

Location

Little Rock, Arkansas

Travel

10-25%

Responsibilities

  • Gather technical project requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver, among other artifacts, a project statement, requirements, application architecture, and use cases.
  • Assist business units in ensuring responsible parties are adhering to industry best practices around security and complete the necessary compliance requirements.
  • Maintain observability, monitoring, and analytics to ensure the health and stability of critical infrastructure.
  • Serve as the conduit between the partner and the software development team through which requirements flow when necessary.
  • Develop project statements, requirement specifications, diagrams, application specification design documents, and use cases according to standard templates, using natural language and other techniques.
  • Assist staff with database design and detailed design documentation.
  • Work closely with developers, project managers, and end users to ensure technical compatibility and user satisfaction.
  • Participate in "on call" support coverage for escalated issues that may arise outside normal business hours.
  • May need to attend, conduct, organize, and/or host various meetings/events including but not limited to internal and external meetings, trainings, gatherings, etc. to ensure success for the company and our partners.
  • Other responsibilities assigned by the manager.
  • Some travel may be required, primarily for team meetings, training, and partner site visits, with an estimated frequency of 5-10%.

Qualifications

  • 3-5 years of experience as a QA, BA, or TA in the software development industry.
  • Experience working both independently and in a team-oriented, collaborative environment; self-motivated.
  • Familiarity with cloud services (certifications are a plus but not required), with experience in monitoring and maintaining critical infrastructure through observability and analytics tools.
  • Ability to effectively prioritize and execute tasks in a fast-paced environment.
  • Logical approach to problem-solving, including debugging complex PHP applications, optimizing SQL queries for performance, and troubleshooting AWS infrastructure issues.
  • Excellent oral and written technical communication skills.
  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Ability to develop test plans and ensure adequate test coverage of requirements.
  • Requires an in-depth understanding of QA testing methodology, matrices, etc.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Apply Online

Requisition Number:2025-6357


#LI-Hybrid
#LI-SB1

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us