Technical Writer

Location

Yarmouth, Maine | Remote

Responsibilities

• Researches, writes, gathers, organizes, and edits content that can be repurposed for use as product information, online help, training materials, e-learning components, support content, proposals, policies/procedures, and other knowledge assets.
• Works with other members of the department to plan and schedule projects and with other department staff to ensure consistent and accurate information.
• Gathers user feedback and enhances usability of software by choosing the content and media most appropriate to the respective user audience.
• Produces content that conforms to established guidelines and best practices.
• Proofreads and copyedits content for proper use of grammar, punctuation, and style guidelines.
• Tests content for accuracy and usability.
• Assists in improving and documenting departmental processes and style guide.
• Participates in cross-department teams focused on product improvement such as sprint planning and/or demo sessions with Software Engineering team.
• Maintains a knowledge base of accurate and approved content.
• Updates internal documentation resources as assigned by the Manager.
• Performs other job-related duties and responsibilities as may be assigned from time to time.
• Demonstrate the ability to multitask, produce quality work, and work under a deadline.
• Demonstrate the ability to research and write content as well as learn and use the department software.
• Demonstrate the ability to work with other people within the company and have knowledge of department styles and basic industry standards.
• Follow department standards and communicate effectively with the other members of the department as well as others outside of the department.
• Demonstrate the ability to work independently and also actively participate in a team, including teams outside of the department.
• Demonstrate the flexibility to adapt to an ever-changing environment and learn new concepts and software systems quickly.
• Demonstrate the ability to follow and make decisions based on established guidelines, and analyze and refine departmental processes
• Demonstrate the ability to write content clearly and accurately with strong audience orientation.
• Complete tasks with some direction from the Manager and/or other members of the department.
• Demonstrate proficient knowledge of technical writing concepts and technologies obtained through formal training and work experience.
• Demonstrate proficient knowledge of technical/business environment and business processes that are supported by the department.
• Demonstrate excellent partnering, communicating, and negotiating skills in order to gather business requirements and communicate effectively with other departments in order to successfully complete projects.
• Demonstrate ability to work effectively in a strong customer service/team-oriented environment.
• Document and communicate assigned work and progress to immediate project team and management.