Technical Writer, Payments

Apply Online

In the Tyler Technologies Payments group, we are building the optimum payment experience for the public sector via our innovative platform. We are looking for an experienced Technical Write to join us to create clear, accurate, and engaging documentation to support our stakeholders and teams.
As a Technical Writer, you will be responsible for developing and maintaining high-quality documentation for our payment products, including APIs, user guides, implementation manuals, and internal technical resources. You will work closely with product, engineering, and customer support teams to ensure that our documentation effectively communicates complex concepts in an accessible and user-friendly manner. You should be comfortable starting from a blank page or taking outdated documentation and bringing it up to date.

Responsibilities

  • Develop, edit, and maintain comprehensive documentation for payment processing solutions, including APIs, SDKs, integration guides, and product manuals.
  • Work closely with SMEs to gather relevant information in an efficient and organized manner.
  • Maintain and improve existing documentation, ensuring accuracy, consistency, and usability.
  • Quickly familiarize yourself with new industry terminology and translate engineering speak into stakeholder-friendly language.
  • Collaborate with the training and support teams to create instructional content, including video tutorials, knowledge base articles, and troubleshooting guides.
  • Utilize documentation tools such as Markdown, Confluence, WalkMe, Git, and API documentation platforms (Swagger, Postman, etc.).
  • Develop diagrams and other visual aids to simplify complex concepts.

Qualifications

  • Bachelor’s degree in Technical Writing, Communications, Computer Science, or a related field (or equivalent experience).
  • 3+ years in the software industry doing written technical communication.
  • Strong understanding of technical documentation best practices.
  • Experience working with API documentation tools like Swagger, Postman, or ReadMe.
  • Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear and concise documentation.
  • Strong experience with modern knowledge management platforms such as Confluence, Zendesk, etc.
  • Ability to work independently with minimal direction and collaborate effectively with cross-functional teams.
Preferred Qualifications:
  • Familiarity with the accounting, fintech, or payment space is a plus.
  • Experience in creating multimedia content such as instructional videos or interactive tutorials.

Location

Overland Park, Kansas | Troy, Michigan

Travel

0-5%

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2025-6432


#LI-Hybrid
#LI-SB1

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us