We may collect the following information about you, depending on how you interact with Tyler and the Tyler Platform:

• Contact Information. Contact Information includes, for example, first and last names, physical addresses, telephone numbers, and email addresses.
• Contact Records. Contact Records include, for example, records of conversations conducted with our customer service representatives via telephone, email, video, text, and chat, including all such information provided to us in connection with such conversation.
• Demographic Information. Demographic Information includes, for example, information concerning gender, age, race, ethnicity, income, marital status, and employment or educational information.
• Device Information. Device Information includes, for example, your browser version and settings, your device type and settings, and other information, such as your IP address, internet service provider, Media Access Control (MAC) address, mobile device identifier, the name and version of your operating system. Other device information such as contact lists and camera and microphone data, may be collected if you use certain features of mobile applications to save images, take audio or video recordings, take photos, scan documents, or enable in-app sharing of photos or videos with contacts in your contact list.
• Geolocation Information. Geolocation Information, including precise or approximate location, may be determined by processing IP addresses or other device information, which may depend on your device’s settings for location services.
• Usage Data. Usage Data includes, for example, information about your interactions with the Tyler Platform, including the webpages you visit, links, or buttons you click, the search terms you enter, referring and exit pages, the date and time that you use the Tyler Platform, aggregate information about usage and traffic patterns across users of the Tyler Platform, and other similar interactions with the Tyler Platform.
• User Generated Content or “UGC”. UGC includes any information (other than Demographic Information and Contact Information) you choose to provide to Tyler, including, for example, questions, comments, or reviews you submit to Tyler about the Tyler Platform.
• Transactional Data. Transaction Data includes information necessary to complete payments, such as credit card or debit card details, bank account information, and mailing and billing addresses, as well as information related to purchases, returns, and refunds for processing transactions utilizing the Tyler Platform.
• Tyler Account Credentials. Tyler Account Credentials include, for example, a username and password used to access a Tyler product or service under a Tyler client’s account.

• Directly from You. As a data processor for our clients, we may collect Contact Information, Demographic Information, User Generated Content, Contact Records, Tyler Account Credentials, and Transaction Data directly from you when you provide it to us, including when you: communicate with our customer support representatives (whether by phone, email, video, text, or chat); interact with us at industry conferences; create a Tyler account for use with an online service provided by Tyler to a client; fill out and submit any web forms on the Tyler Platform; access or use any product, software, or service on the Tyler Platform; make a payment to a Tyler Client utilizing the Tyler Platform; access the Tyler Platform for services provided by a Tyler Client (e.g. court electronic filing and online records search systems); or indicate your preferences on the Tyler Platform (e.g., email preferences).
• Automatically from Your Device or Browser. Device Information, Usage Data, and Geolocation Information may be automatically collected from your device or browser whenever you access the Tyler Platform. Our collection of this information may result from our use of cookies and similar technologies, which is explained in more detail below.
• From a Tyler Client. Many Tyler clients are businesses, schools and school districts, or government entities. When a Tyler Client engages us to process data on their behalf, they may share your personal data with us depending on which Tyler clients you interact with and how you interact with them.
• From Cookies and Similar Technologies. We may use cookies (small files stored on your device or browser), web beacons and other similar technologies to automatically collect information via the Tyler Platform, including Device Information, Usage Data, and Geolocation Information.
• From Third Parties.  When we are acting as a data processor on behalf of our clients, we may receive data about you from third parties who provide services to a Tyler client, including, for example, website analytics companies and other third parties a Tyler client has contracted to provide services. We might also receive personal data from third parties when initiating an online payment if it is necessary to effect or administer a transaction that you requested.

• To allow you to safely use and access the Tyler Platform, including for the prevention of fraudulent activity and improved security functionality.
• To monitor and evaluate the performance and functionality of the Tyler Platform, including as part of our analytic practices, or otherwise to maintain or improve the content and services offered through the Tyler Platform.
• To communicate with you, responding to requests for information or support on behalf of our clients.
• To research and develop new Tyler products and services.
• To administer and manage user accounts, ensuring the availability of services required by clients.
• To comply with legal and regulatory requirements, respond to requests from government bodies, investigate misuse of the Tyler Platform, and protect the rights, interests and safety of Tyler, our clients, our employees, third party service providers and partners.

• Service Providers. We share information with service providers that assist with the operation of the Tyler Platform and allow us to provide services to Tyler clients. Information shared with service providers, as well as information that they collect on our behalf, is limited to what is necessary for providing their services and is safeguarded under contractual obligations that protect the information and limit its use to purposes that we allow.
• Compliance and Legally Allowed Disclosures. Tyler and its service providers will disclose specific individual information if we reasonably believe it is necessary to: (i) comply with applicable law; (ii) protect or defend the rights, property and interests of Tyler, our employees, or the interests of our third party service providers and partners; or (iii) under exigent circumstances, to protect the personal safety of our users and customers, or the public.
• Independent Third Parties. Your information may also be collected and processed by independent third parties, such as the payment providers you use when you facilitate a payment using a Tyler product or service, social media platforms you use to login to the Tyler Platform via a social media account, or business sponsors or attendees when you register for or attend a webinar, event, or conference. These third parties will process your information independently in accordance with their own privacy notices.

You can control the information we collect and use in the following ways:

• Geolocation Information. You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent the Tyler Platform from accessing your Geolocation Information. Note that some Tyler services may not be available if you disable location-based services.
• Cookies and Similar Technologies. You can refuse to accept third-party cookies by following your browser or device’s instructions. If you do not accept cookies, you may experience some inconvenience in your use of the Tyler Platform.
• User Requests. You should direct any request related to your personal data processed by us on behalf of a Tyler client to the applicable Tyler client. If we receive a request from you directly, we will take reasonable measures to facilitate your request, including contacting the applicable Tyler client for which we are acting as a data processor with respect to your personal data. We may be reached using our toll-free number: 1-800-772-2260 Option 7 or by email at privacy@tylertech.com.