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8 Essential Features of Permitting Software for Government
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Improve Civic Engagement and User Satisfaction with Online Permitting and Licensing Services

The public’s view of local government is vitally important to community development. Citizen demands can push or sink local projects, as well as impact budgets and staff morale.

Engage, inform, and involve your community. Tyler’s Enterprise Permitting & Licensing Civic Access web portal engages and informs constituents of local development projects and business activities while allowing citizens or contractors to apply for permits online and do business with the municipality 24/7.

  • Meets the unique needs of government; developed with input from contractors, business owners, and agency staff

  • Provides a customer-friendly and intuitive online experience like an in-person office visit

  • Allows users to search for addresses or parcels, submit permit applications, request inspections, and pay invoices 24/7/365

  • Facilitates effective communication without the need a phone call or office visit

  • Keeps users informed and notifies them of necessary actions via real-time actionable intelligence

  • Offers efficient project management with full transparency into the review process

Connecting the Public to Local Government

Increase Efficiency With Streamlined Processes and Workflows

Minimize disruptions by making Enterprise Permitting & Licensing case data and updates available online. Give your staff the ability to take back their day and concentrate on their core responsibilities while streamlining processes such as plan and permit applications, fee payments, inspection requests, and license applications and renewals.

  • Point-and-click administration with extensive configuration tools
  • Global updates
  • Submittals, requests, and payments updated in real time

Enable Transparency With Real-Time Actionable Intelligence 24/7

Poor and outdated communication can lead to distrust and lack of faith in your organization. Civic Access gives citizens and contractors a global view of their project’s progress, showing them the latest updates and next steps.

  • Track project status and be notified of necessary actions
  • Request and track reviews and inspections
  • Search by address, parcel, point, line, polygon, and circle on interactive Esri® GIS map

User-Friendly Intuitive Interface Improves Client Satisfaction

Our purpose-built, online portal was developed with feedback from contractors, business owners, and agency staff, so you can deliver an online experience as customer-friendly and intuitive as a visit to your office.

  • Prompts, required fields, and integrated GIS all guide applicants to the appropriate permit types
  • Helps applicants navigate local ordinances and regulations with optional Decision Engine tool, reducing incorrect submittals
  • Allows users to add itemized invoices and pay at their convenience — as logged in users or as guests

Want more information?

Download the Civic Access application sheet and learn how to bridge the gap between community and community development.

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Have questions?

Contact us today. We are here to answer your questions and help you find the right solution.

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Grand Junction's Online Services Are Saving Customers Time

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Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

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