Virtual Meeting Software That Increases Community Efficiency, Connectivity, and Convenience

With seamless integration into Tyler's Enterprise Permitting & Licensing solution, the Virtual Sessions module allows your agency's staff to remotely engage with citizens through screen sharing, video conferencing, and chat capabilities rather than depending on in-person meetings or email. Sessions can be launched from your Civic Access portal or email correspondence. No app is required for your customer to download. Use Virtual Sessions to perform remote inspections via video, provide application assistance or completeness checks, or discuss plan review results.

  • Conduct more inspections in less time with a virtual option

  • Increase application quality and collaboration through live customer service

  • View case-related data and documents during the session with a seamless integration

  • Provide quicker resolution and permit issuance with online meetings

Conduct More Virtual Inspections in Less Time

The Virtual Sessions software not only allows you to meet the needs of your staff by allowing safe, flexible, working options, but it also enables you to eliminate drive time and scheduling delays on the most critical inspections with virtual meeting capabilities. Further benefits include:

  • Meet the needs of your staff in an ever-changing world by allowing for safe, flexible working options
  • Help contractors and homeowners quickly reach their next steps by offering more flexibility in your scheduling

Increase Application Quality & Online Accessibility

The Virtual Sessions software helps you to increase your application quality by allowing staff to guide citizens through the process. Further benefits include:

  • Gain efficiency in processing and renewing applications by providing an online option
  • Provide customer-friendly service by delivering a similar experience to interactions at the permit or license counter
  • Relieve stress and uncertainty for the applicant by answering questions in real-time

Cultivate Relationships Through Planning Review Results

The Virtual Sessions software enables you to combine, pair, and integrate remote meetings with online access to pertinent documentation to increase collaboration amongst stakeholders. Further benefits include:

  • Provide clarity in real time and reduce confusion so the applicant understands plan review comments and corrections
  • Build strong relationships with your constituents with live customer service from a real person
  • Enable reviewers to directly access plan submittals and add comments and corrections to minimize turnaround time while educating clients on what is needed

Want more information?

Download the Virtual Sessions module sheet to learn more about how your organization can virtually engage with the public.

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Have questions?

Contact us today. We are here to answer your questions and help you find the right solution.

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Virtual Sessions for Enterprise Permitting & Licensing

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