A Smarter Way to Engage Utility Customers and Deliver Consumption Transparency

Smart Meter Access is an employee and customer portal solution for water, electric, and gas utilities with an installed Advanced Metering Infrastructure (AMI) system. Using advanced analytics, it monitors consumption for all smart meters in your service area. Account information can be accessed by customers anytime, anywhere from any device 24/7/365.

  • Implement smart meter transparency

  • Reduce high bill complaints

  • Detect leaks and notify customers

  • Uncover revenue-impacting meter issues

  • Expand and encourage self-service

  • Minimize phone calls and office visits

A Smart Meter Portal for Utility Providers and Customers

Reduce Office Costs and Improve Efficiency

With near real-time access to smart meter data, usage information, and intuitive charts and graphs, utilities can provide on-demand AMI transparency and more efficient customer service while increasing staff productivity.

  • Troubleshoot and monitor the utility’s entire service area through a clerk dashboard.
  • Review consumption patterns and quickly determine the status of an account, reducing costly on-site visits.
  • Detect leaks or abnormal usage and proactively alert customers via email, call, or text.
  • Log previous leak or abnormal usage information to customer accounts for future reference.
  • Prevent lost revenue from smart meter malfunctions, theft, and customer errors.
  • Reduce routine calls and office visits with customer self-service.
  • View up-to-date statistics regarding total community consumption, number of alerts and their severity, number of smart meters reporting, and more.
  • Integrate with Tyler’s Utilities Pro solution and all major AMI systems.

Empower Customers to Take Charge of Utility Usage

Deliver on-demand smart meter data and consumption information for customer self-service.

  • Set usage and billing thresholds.
  • Receive threshold and leak alerts before they happen and avoid potentially high bills.
  • Access smart meter data to view yearly, monthly, daily, or hourly usage information in easy-to-understand graphs.
  • Compare current vs. previous consumption data to track and control utility expenses.

Want more information?

Download the Smart Meter Access product sheet to learn more.

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Have questions?

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There’s More Than Tyler's Smart Meter Access

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Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

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