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In-Site Digital Assistant to Point Residents to Their Exact Needs With Generative AI

Tyler's Resident Assistant channels the power of artificial intelligence (AI), with a focus on data safety and privacy. Leveraging the latest in generative AI and trained on data from your chosen site, it integrates deeply with your government services and allows users to access hard-to-reach information and complete complex tasks in a fraction of the time.

  • Achieve cost savings by answering questions outside of support calls

  • Automate common inquiries with generative AI

  • Break down barriers with one common service

  • Enhance resident satisfaction with a unified experience

  • Free up staff and increase productivity

  • Increase the impact of your government website

  • Integrate with existing call center and ticketing investments

  • Reduce time spent completing common transactions

Increase Efficiency of Workforce With AI Assistant

With 30%-40% of employees eligible to retire in the next few years, a shrinking workforce could disrupt service and increase pressure on staff. Resident Assistant offers the promise of reducing workloads and freeing up time for staff members.

  • Reduce the time spent answering common questions
  • Alleviate pressure on staff
  • Increase time spent on more high-value interactions

Connect Disparate Information via One Common AI Assistant

Resident Assistant is trained on data from your government website and can surface answers from search queries in seconds.

  • Train your AI-powered assistant on only the data you want surfaced
  • Connect data from several agencies and departments
  • Create a one-stop shop for residents

Residents Experience Meaningful Natural Language Engagement for the Best Results

Residents can easily navigate and utilize government services through the guidance of Resident Assistant. They can interact naturally through text or voice 24/7, breaking down barriers between the government and the community.

  • Surface important government information
  • Increase adoption of government services
  • Allow residents to ask questions in a way that is comfortable to them

Want more information?

Learn how governments are leveraging digital identities, personalization, payments, data, and innovative technology to enhance public service delivery.

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Have questions?

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Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

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