Best of the Tyler Blog From 2023

As we reflect on the insights from Tyler's 2023 blog articles, we're reminded of the power of technology to connect, protect, and benefit our communities. Read on for inspiration as relevant for today as it was for yesterday. As we look ahead, 2024 promises even more opportunities for new insights, partnering, and advancement.

1. Looking to the Future at a Record-Setting Connect '23: Relive the highlights of Connect 2023, the largest-ever gathering of public sector leaders at Tyler’s annual conference. Connect featured a diverse lineup of speakers to spur ideas for the best ways to not only connect communities but also simplify operations for staff. Make your plans to attend Tyler Connect in Indianapolis this May!
    
2. Creating a Better Payment Experience for Everyone: Explore how digital payments can benefit agencies while enhancing the checkout experience across government departments. Payments platform expert Jared Vinson says, "We’re seeing a real spike in adoption. People are comfortable paying with their phones and their stored payment methods." Vinson examines emerging trends toward an integrated payment process that meets the growing public expectation for convenience.
    
3. The Cloud Experience: Improving Government Services: Russell Gainford, Tyler’s cloud strategy leader, discusses the transformative impact of cloud technology on community engagement with government services. According to Gainford, "Cloud applications are essential to meet constituent needs for modern digital services and access to information." He offers suggestions for improving resident experiences, focusing on user adoption, service usage, payment processing, and user interactions.
    
4. Tap Into Federal Funds to Improve Cybersecurity: Tim Walsh, a leading expert in cybersecurity at Tyler, delves into how federal funding is bolstering cybersecurity in state and local governments. Walsh explores two key federal funding initiatives: the State and Local Cybersecurity Grant Program and the Cyber Response and Recovery Fund. These programs provide crucial resources to enhance cybersecurity infrastructure, with a focus on effective responses in the event of cyberattacks.
    
5. Four Reasons Why Virtual Court is Here to Stay: Discover the growing importance of virtual courts in the judicial landscape. Jeanelle Andersen, a court administrator, explains the shift: "Old school is going away … and as the younger generation comes around, the more virtual courts are going to be the norm." The blog outlines key benefits like increased compliance, reduced failure-to-appear rates, punctual payments, and resource savings for courts. These factors, along with the flexibility offered by virtual proceedings, emphasize the need to align technological advancements with changing resident needs.
    
6. Preparing for the Future of AI in Government: Data fills a crucial role as the foundation for integrating artificial intelligence in government operations. Kyle Hall, an expert on data platforms, shines a light on the impending AI-driven era in public services, stressing the importance of a solid data infrastructure. Hall notes, "Governments with a sound data foundation will find it easier to transition into the next wave of AI innovations."
    
7. Nine County CAD-to-CAD System Embodies Connected Community: Explore how a nine-county collaboration in Pennsylvania's Northern Tier is simplifying emergency response with a connected CAD-to-CAD system. Director Mike McAllister of Elk County Emergency Services highlights the system's impact: "Our redundant CAD-to-CAD system allows every dispatch center to handle calls for other centers with a simple click," streamlining responses across jurisdictions. This innovative approach not only enhances safety among first responders but also played a pivotal role in a multi-county carjacking incident, demonstrating the power of regional data sharing in critical situations.
    
8. 3 Ways to Use Technology for Building Community Engagement and Trust: Find out how cities like Rancho Cordova, California, and Henderson, Nevada, are harnessing technology to enhance community engagement. Learn about Rancho Cordova's use of Tyler’s Decision Engine, which led to a 76% decrease in incorrect permit applications. Henderson's implementation of the Civic Access portal significantly reduced citizen wait times for inspections, demonstrating the power of clear, online communication.
    
9. Key Cannabis Licensing System Priorities: Discover the vital role of a well-implemented cannabis licensing system in regulating the evolving legal cannabis industry. Tyler’s Cathy Parks emphasizes, "Selecting the right licensing system means choosing a system that can be configured to meet the policies implemented and must be flexible to evolve as the policies evolve." This insight underscores the need for government agencies to adopt adaptable systems, ensuring they effectively navigate the complexities in cannabis regulation and legal compliance.
    
10. 3 Ways Even Small Cost & Time Efficiencies Mean Huge Savings: Discover how integrating cloud-based software into municipal operations leads to substantial resource savings in towns like Gilbert, Arizona, and Raleigh, North Carolina. The article highlights practical insights from professionals like Ashlee MacDonald, who notes, "It's not the big things … it's the little things that you do every hour that add up to significant efficiencies gained." This perspective, along with others, reveals how minor changes, such as streamlined email communications and real-time data access, can have a major impact on government efficiency.

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