Congratulations Digital Cities

The Center for Digital Government’s 2020 Digital Cities survey winners proved that a strong IT foundation was they key to effective COVID-19 response. By following well-laid plans for modernizing infrastructure, cybersecurity, and citizen services, the winners were prepared when the pandemic hit.

This long-term, strategic approach to building a modern GovTech Stack allows governments to thrive and overcome unforeseen challenges. In the case of the 2020 winners, they were able to quickly shift to support remote work and continue outstanding service.

This year, 41 out of 53 exceptional winning cities are Tyler clients. We applaud these cities for leading the way pre-pandemic and engaging in modernization efforts that included upgrading enterprise systems, implementing digital tools in support of citizen service, and finding new ways to leverage data.

The City of Memphis, Tennessee, for example, created a data hub that includes 311 and performance metrics as well as a catalog and guide to help citizens navigate the site. In Kansas City, Missouri, the prior investment in civic services software facilitated a seamless transition to digital services and remote work. Corona, California, augmented its open budget portal with automation to update data weekly and stood up 20 COVID-related dashboards tracking everything from PPE inventory to infection rates. Also in California, the City of Rancho Cucamonga implemented a new transparency website where users can access city documents, an interactive open budget platform, an online performance dashboard, and more.

More Wins in 2020

Tyler clients also topped Digital County and Digital State survey winner lists for their scalable innovations.

Special congratulations to these and all the Tyler clients taking top honors in the categories below:

Population 500,000 or More

• 2nd Place: Los Angeles, CA
• 5th Place: Mesa, AZ
• 6th Place: Charlotte, NC
• 8th Place: Chicago, IL
• 9th Place: Las Vegas, NV
• 10th Place: Memphis, TN

Population 250,000 – 499,999

• 2nd Place: Long Beach, CA
• 3rd Place: Greensboro, NC
• 4th Place: Henderson, NV
• 7th Place: Wichita, KS
• 8th Place: Kansas City, MO
• 9th Place: Gilbert, AZ
• 10th Place: Tulsa, OK

Population 125,000 – 249,999

• 1st Place: Bellevue, WA
• 2nd Place: Cape Coral, FL
• 3rd Place: Baton Rouge, LA
• 3rd Place: Pasadena, CA
• 4th Place: Norfolk, VA
• 5th Place: Alexandria, VA
• 6th Place: Corona, CA
• 6th Place: Fort Collins, CO
• 7th Place: Rancho Cucamonga, CA
• 8th Place: Roseville, CA
• 9th Place: Hampton, VA
• 10th Place: Tallahassee, FL

Population 75,000 – 124,999

• 1st Place: Sugar Land, TX
• 2nd Place: Lynchburg, VA
• 3rd Place: Columbia, MO
• 4th Place: Independence, MO
• 4th Place: Roanoke, VA
• 5th Place: Santa Monica, CA
• 6th Place: Avondale, AZ
• 7th Place: Carlsbad, CA
• 8th Place: Allen, TX
• 9th Place: Roswell, GA
• 10th Place: Richardson, TX

Population up to 75,000

• 3rd Place: Schaumburg, IL
• 4th Place: Williamsburg, VA
• 5th Place: Tamarac, FL
• 7th Place: North Port, FL
• 8th Place: Shawnee, KS
• 9th Place: Marana, AZ