How Tyler Clients Connect

Has a professional contact ever helped you out with an innovative way to solve a problem? Maybe you’ve been on hand to help an industry peer more easily meet a goal. Tyler clients know the value of networking and are experts at these exchanges. More than 6,000 of them gather annually at the Connect user conferences—not only to learn new things from Tyler staff, but to exchange stories, tips, and tricks with others in similar agencies or positions.

The benefits of shared experiences and peer insight don’t disappear after Connect. Savvy Tyler clients keep their connections going throughout the year in Tyler Community, a user-driven online space with forums, libraries, blogs, and support.

“We are all different, but usually bound by the same rules,” says Community member J Kimura from the City of Woodland, CA. “It is great to see how others leverage the system. This can help us fine tune our own workflow or change processes altogether.”

The Community empowers clients to answer questions and troubleshoot issues through a strong network of public sector members interested in connecting and building helpful relationships. Through the site, product information and inspiration are available whenever, wherever. Members can gain specific insight into improving a business process or resident service or stay on top of industry best practices. It’s all about public sector practitioners sharing their unique experiences and facilitating actionable collaboration.

Reading through lessons learned and exploring different perspectives also help overcome inertia or unlock a new way forward. “As a big entity, we tend to focus on big solutions,” said Community member Rick Fanton of Buffalo Public Schools, Buffalo, NY. “Sometimes seeing a problem from a smaller entity’s perspective helps me to scale the solution to our problem better. It’s the same for different functions. IT people see issues differently than finance people, etc.”

Each year, the top 10 Community users are chosen as “Community Elites.” These super users accumulate points for positive activity on the site and are also nominated by Tyler product staff. Congratulations to the 2020 Elites below:

• Carla Fisher, Dishchii'bikoh Community School, Cibecue, AZ
• James Crandall, City of Encinitas, CA
• Chris Schuchardt, City of Encinitas, CA
• Julian Garcia, City of Buckeye, AZ
• Terrence VanOpdorp, Snohomish County 911, Everett, WA
• Nick Urban, City of Mobile, AL
• Stacey Bollinger, Scott Emergency Communications Center, Davenport, IA
• Russell Strauss, Department of Computing and Information Science, Chester County, PA
• Todd Siegel, City of Duncanville, TX
• Loren Hall, METCOM 911, Woodburn, OR
• J Kimura, City of Woodland, CA
• Mary Race, Town of East Longmeadow, MA
• Venice Anderson, Roseburg Public Schools, Roseburg, OR

As Community Elite James Crandall said, “make some friends; don’t be shy.”