Permitting Software for Government: 8 Features You Need!
June 27, 2024 by Becky Metivier
In the age of digital transformation, local governments are increasingly turning to specialized software solutions to streamline their permitting and licensing processes. The right software can enhance efficiency and user experience while navigating the complexities of local governance. Over and above the baseline capabilities of the software – including workflow automation, inspection management, collaboration tools, public-facing web portals, mobile functionality, and payment processing to name a few – a robust suite of features that address the unique needs of city and county governments can be a game-changer for ensuring success.
Here are eight essential features every local government should consider when selecting permitting and licensing software:
- Tailored for the Public Sector: The optimal provider knows that a city, town, or county can’t simply adopt software designed for the private sector. Look for software designed specifically for local government needs. A vendor with a history of collaboration with and experience in the public sector will deliver a solution with features catering to your nuanced requirements. This ensures seamless management for even the most complex procedures and effective administration of all permitting, land use, and licensing processes. You will save time and money when the features you need are available native to the software.
- Proven Track Record: Choose a software provider with a demonstrated history of success. Scrutinize their implementations, seek references, and examine live online examples from organizations like yours. Beyond implementation, be sure the vendor has remained strong through adversity and continued to invest in product development and grow their business when faced with new challenges. Since this is a long-term commitment for your community, selecting a vendor dedicated to continuous innovations that meet your evolving requirements will help you maximize your return on investment.
- Enterprise System: Opt for a solution that consolidates all permitting and licensing functions into one platform for a single source of truth. From permitting, land management, and inspections to licensing, code enforcement, and ongoing compliance, your software should aggregate data across departments and break down silos, so users can easily access data and collaborate within your jurisdiction. Not having to rely on or share workflow responsibilities with third-party applications, will ensure data integrity and streamline processes, minimizing dependencies and enhancing overall system efficiency.
- Tailored Customer Experience: Prioritize user-centric design and accessibility. A public-facing portal with a unified login experience for homeowners, contractors, and business owners simplifies interactions with the system, promoting positive engagement and satisfaction. As online services supplant traditional face-to-face interactions, such as those at the permit counter and beyond, it remains crucial to ensure that users still experience the warmth and assistance akin to personal interactions. Consider what features are included in the software you select that help make their experience straightforward and efficient.
- GIS Integration: Select a software partner with strong GIS integration capabilities. A modern software should have GIS natively infused into all processes. Beyond mapping, advanced spatial intelligence enhances planning, decision-making, and communication among agency partners, driving innovation in local governance.
- Configuration, Not Customization: Choose a solution that emphasizes configuration over customization. A configuration-focused approach allows for flexibility and adaptability without sacrificing system reliability. A software that empowers non-technical staff members to make changes directly within the application’s intuitive interface fosters agility and innovation within the organization, ultimately enhancing operational efficiency and driving continuous improvement efforts.
- Data Insights & Reporting Tools: Access to actionable, real-time reporting enhances efficiency and transparency across the organization. Look for robust reporting tools integrated into the software to empower users at every level with valuable insights and performance metrics.
- Single Point of Contact: Ensure ongoing support and collaboration from implementation to beyond. Select a vendor that designs, develops, and supports their products in-house, and offers customized training and assistance programs to maximize your investment. Look for a company that consistently invests in innovating and improving their software, allowing you to grow and innovate alongside them. Aim to collaborate with a technology provider prepared for the future, actively shaping industry changes rather than merely reacting to them.
In conclusion, the decision to invest in permitting and licensing software is critical for local governments. By prioritizing purpose-built, enterprise-grade solutions with GIS integration, data-savvy features, and a customer-centric approach, governments can streamline operations and adapt to the ever-changing demands of their communities. With the right software in place, local governments can enhance efficiency, transparency, and citizen satisfaction, paving the way for a more effective and responsive public sector.