Case Study: Rockwall, Texas PD

• Population: 45,000
• Tyler Client Since: 1999
• Solutions Used: Tyler Technologies’ Enforcement Mobile, Fire Prevention Mobile, Enterprise Fire Field Mobile, Enterprise CAD, Enterprise Law Enforcement Records, Public Safety Analytics, Enterprise Justice, and Enterprise Case Manager.

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USING MOBILITY AND DATA MAPPING TO IMPROVE SAFETY AND ACCURACY

Located 20 miles northeast of Dallas, Rockwall is the county seat of Rockwall County. The city is known for sharing its western border with Lake Ray Hubbard, one of the largest lakes in north Texas. The north Texas city has seen a surge in population growth in recent years, more than doubling in size since 2000.

CHALLENGE

Up until recently, Rockwall was bound by limitations due to its location-based operations. Although its ‘tried and true’ methods were functional in their approach, the agency experienced workflow inefficiencies that hindered its progress and transparency with the public.

Public safety officials with Rockwall knew these challenges required updated technology. To tackle these problems head-on, Rockwall needed a multi-prong solution that would target two major challenges: improving data sharing and increasing mobile operations.

SOLUTION

As a longtime client, Rockwall was already familiar with Tyler’s public safety solutions. Rockwall chose to further utilize Tyler’s products to achieve its data sharing and mobile operations aims by implementing Enterprise Law Enforcement Mobile and Public Safety Analytics.

RESULTS

Since upgrading their public safety technology, Rockwall experienced considerable advances in efficiency, accuracy, and personnel safety:

• Integrated mobile apps on the department’s fire apparatuses enhance data sharing and allow dispatch to recommend fire units based on proximity travel times versus safety location.
  • Rockwall dispatchers can provide more accurate recommendations to fire crews based on mobile data visualization.
  • Enterprise Fire Field Mobile’s automatic response data removes the error factor from reporting by automatically updating the status of fire units in CAD.
  • Dispatch to en route times decreased by 16%; en route to arrival time reduced by 10%.
• Reduce rework and duplicate processing by utilizing mobile image capture to improve the accuracy of inspections.
  • Access to fire codes via mobile operation capabilities saves time researching at the office.
• Motorcycle officers use Enforcement Mobile to collect state-mandated demographic information required by the Sandra Bland Act.
  • Upgraded to new mobile ticket writers that can immediately issue violations.
  • Electronic Citation information quickly synchronizes to the municipal court system.
• Public Safety Analytics’ user-friendly interface ensures widespread officer adoptability. More officers using Public Safety Analytics means greater data functionality and analysis that can be shared with the public.
  • Explorer function allows the agency to map out Vacuum Metal Deposition (VMDs), property crimes, and other incidents to increase area patrols.
  • Incident type filter feature allows officers to map out data and create heat maps to better understand where incidents are occurring.
  • Organize mapping analytics helps the agency visualize crimes by beats, enabling week-over-week or year-over-year comparison analysis.

CONSIDERATIONS

Departments were able to use mobility to visualize data, improve workflow, and enhance situational awareness of first responder units. Access to data mapping improved patrol presence in areas with higher number of reported incidents.