Chaska, MN Streamlining Processes with Enterprise ERP

  • Location: City of Chaska, Minnesota
  • Employees: 570
  • Population: 27,800
  • Tyler Client Since: 2013
  • Tyler Products Used: Enterprise ERP, Content Manager, Time & Attendance, Enterprise Asset Management

Challenges

Approximately 12,000 customers are served monthly by the Municipal Utilities Department of Chaska, Minnesota. Noel Graczyk, administrative services director, has been with the city for over 30 years and leads the charge to keep the department operating smoothly. The city had three core challenges prior to selecting Tyler’s Enterprise ERP, powered by Munis®, including inconsistent practices, limited resources, and reliance on on-premises filing systems.

“We identified over 20 different types of timecards or time sheets that were being processed manually,” said Graczyk. “We had limited IT resources. It had actually resulted in a loss of our system for a number of days when we had a server fail.”

As a result, residents had delayed access to information, while internal city resources manually updated records.

Solution

The city of Chaska became the first municipality in Minnesota to implement Tyler’s Enterprise ERP solution in 2013. With the adoption of a cloud-based application, the city has streamlined processes for staff and produced immediate support for their community.

Chaska was able to modernize processes by implementing Enterprise ERP, benefiting city departments with employee self-service functionality and increasing community satisfaction by providing online access to customer utility information.

The city of Chaska is a community in constant evolution, requiring its systems and processes to evolve as well. Cloud-based software offers more options for continued groth with the community and gives the city confidence to overcome unforeseen circumstances, such as server failures.

“Using Enterprise ERP as a central repository has been very beneficial to us. It also allowed us to work with other departments to interface with us on an easier basis … both finance and the [utility] department can mutually share [information] back and forth and understand what’s being gathered through the budget process.”

Learn More About Our ERP Solutions
Learn More About Our ERP Solutions

Centralize data, simplify processes, and gain complete insight into business performance with ERP solutions for cities, counties, districts, and schools.

Results

Using Tyler’s Enterprise ERP solution, the city has empowered staff to reduce manual entry and increase efficiency. Utility bills can be accessed through a secure portal and paid online, and staff can take over-the-counter payments using Tyler’s Cashiering application, reducing mailing costs for the city.

Additionally, using a cloud-based solution has minimized disruption in unforeseen circumstances. The COVID-19 pandemic forced many municipalities to install virtual capabilities. Through forward-thinking, the city of Chaska tackled this unexpected event by leveraging functionality within Enterprise ERP. “One of the benefits that we identified in the last year in response to COVID-19 was, by having an ERP system in place, we were able to move to a remote environment.

One of the key things we learned during our implementation as we continued to use Enterprise ERP is identify your subject matter experts and encourage them, train them, and empower them to know how to use this system. They really become advocates and voices to other end users.

Noel Graczyk,

Administrative Services Director, City of Chaska, MN

Having access to Enterprise ERP with the electronic documents, as well as the electronic workflow that was built with Time & Attendance, made it possible for us to continue our operations on a remote basis,” said Graczyk. With Tyler’s Time & Attendance solution, the city can manage time and attendance, advance scheduling, and monitor overtime, job costing, and labor data. “By using technology, streamlining and reinventing our processes, the city of Chaska is becoming more agile — responding to the needs that we have as an organization, as well as the needs of our residents,” added Graczyk.

The state’s user group meets regularly with neighboring municipalities to exchange insight and knowledge of Tyler’s ERP solution, helping the state move towards a connected future.

Case Study Highlights

  • Implementation of Tyler's Enterprise ERP solution enabled the city of Chaska to reduce manual entry and increase efficiency by automating processes. Staff members were empowered to focus on more value-added tasks instead of spending time on repetitive data entry.
  • During the implementation process, the city of Chaska successfully identified subject matter experts within their organization and provided them with training and empowerment. These experts became advocates and voices for the system, assisting other end users and ensuring a smooth transition.
  • The cloud-based nature of Tyler's Enterprise ERP solution provided the city of Chaska with the flexibility to continue operations seamlessly during unforeseen circumstances, such as the COVID-19 pandemic. By leveraging electronic documents, workflows, and remote access capabilities, the city was able to maintain continuity and overcome disruptions, ensuring the uninterrupted delivery of services to its residents.
Download pdf

Related Content