Maine City Enhances Data Security and Productivity With Modern Software
Organization Profile
- Industry: Municipal
- Location: Saco, Maine
- Number of Employees: 170
- Population: 20,381
- Tyler Client Since: 2002
- Tyler Products/Solutions: Enterprise ERP, Content Manager
The Challenge
As cities grow and adapt over time, technology also advances, creating new opportunities and challenges. The city of Saco, Maine, sought a modern solution to streamline software upgrades, aiming to enhance productivity and prioritize the safety of their data.
“The challenges that we were facing were mostly to do with ensuring that we could get updates and patches done efficiently,” said Ryan Pinheiro, IT director of Saco, Maine. “We wanted the upgrades to be done on our schedule.”
With the traditional method, Pinheiro and team were consistently monitoring the update process to make sure there were no issues and that upgrades were happening at the appropriate time. Pinheiro notes that when it came to scheduling upgrades, “it was hard to nail down when it was best for us and best for Tyler so that everyone [could be on the same page].” The city needed a solution that was trustworthy and dependable.
The Solution
With the requirement of more management of IT operations, the city adopted Tyler’s Deploy solution, a self-service upgrade tool allowing control over when to deploy and update software with minimal operational impact.
Because the tool was easy to set up and didn’t require additional check-ins with technicians, Deploy started to make a difference immediately. Pinheiro said thanks to Deploy, operations are no longer “affecting people and their ability to do business with the city, like registering their vehicles or applying for permits. I think the biggest thing is ensuring that our people have what they need right away.”
Deploy is such an easy system to use. It’s been beneficial to be able to perform everything on our own time and schedule so that we’re not affecting business hours.”
Ryan Pinheiro
City of Saco, IT Director
Tyler’s Deploy solution has enabled the city to routinely upgrade Tyler products on its own schedule. “I was really blown away at how easy it actually was to get it all done just by myself without intervention,” said Pinheiro.
Deploy has also improved the city’s operations by increasing schedule flexibility among technicians to focus more on management for IT operations. “We don’t have down time anymore,” Pinheiro noted. “Now that we’re able to do this ourselves, everything is done overnight.”
The Results
Because of Deploy, the city of Saco can securely install important software updates independently.
Prior to using Deploy, the city’s IT department relied on Tyler’s teams to complete the updates or would schedule the upgrades through support.
This solution has also made a positive impact on the community overall. “When citizens are able to come in on a Tuesday after an upgrade and do their business [without running into issues], you know it’s a good benefit for them.”