Enterprise Service Requests

Enterprise Service Requests is at the core of an integrated civic request management system that takes in citizen requests from multiple channels, manages resolutions, and measures results. As a critical part of a web-based citizen request infrastructure, the Enterprise Service Requests software combines:

• Comprehensive citizen request intake from the Enterprise Service Requests online portal, My Civic mobile app, as well as via email, 311 calls, and walk-ins
• Integrated resolution workflows that create efficiencies
• Valuable insights and reporting for internal stakeholders