Gov Service & the Generational Divide

Customer experience (CX) is top of mind for government agencies at all levels. But to truly meet the public’s needs, agencies must adapt their outreach to fit constituents’ different demographics and expectations.

GovLoop recently surveyed 106 government employees to learn how generational differences shape agencies’ interactions with constituents.

Get your free copy of this report to explore the results and learn how agencies are navigating this important generational context.

Specifically, you’ll learn:

• Four steps to ensure a comprehensive approach around the major generations
• How to bridge generations and include everyone in a successful outreach strategy
• How the COVID-19 pandemic has increased the need to effectively reach all ages