How a Pothole Challenge Sparked a Community's Tech Adoption Learn how El Cajon's (California) Pothole Challenge has increased use of its civic engagement app and improved community satisfaction. Thanks to the My Civic app and the innovative Pothole Challenge, El Cajon has: Recorded a 500% increase in service requests since a My Civic implementation Completed a year's worth of pothole repairs (550) in five days Broken down department silos as staff pitched in to fill holes Showed its community the impact of making service requests via My Civic Download