Improving Resident Engagement With Identity and Access Management

This white paper serves as an introductory resource for government entities and decision-makers seeking to enhance community experiences through effective and secure Identity and Access Management (IAM) solutions. Our target audience includes government administrators, IT managers, and security professionals at city, county, and state agencies who are responsible for selecting IAM systems. The focus is on customer identity access management (CIAM) solutions that enable resident engagement and interaction with public sector services.

The goal of this white paper is to explore various IAM concepts and recommendations that governments should implement to improve the user experience while maintaining a high level of security. Furthermore, we aim to highlight key considerations for successful implementation.