Issue Paper: The Case for Centralized Digital Identities

In the ever-accelerating wave of digital transformation, state governments are striving not just to keep pace, but to lead. As leaders, you shoulder the responsibility of modernizing public services, a daunting task that starts with meeting the diverse needs and high expectations of your residents and businesses. A pivotal factor in this transformation is the successful deployment of a centralized identity system that streamlines interactions across all government departments and services.

Our issue paper illuminates the pathway for states to leverage an identity and access management (IAM) system for creating seamless, secure, and efficient user experiences across various agencies. With a focus on centralized identities as the catalyst, we delve into the multifaceted aspects of digital engagement and the transformative potential of IAM.

But how can you ensure a prospective IAM system aligns with your state's specific needs? To support your decision-making process, we explore five critical factors to consider when selecting a statewide IAM system. This paper serves as a resource, providing insightful recommendations and practical steps for those looking to enhance their state's digital capabilities and ultimately drive citizen satisfaction.