My Civic Service Requests Pro My Civic Service Requests Pro empowers your community members with an avenue to report issues or submit requests 24/7/365, and gives your staff the tools they need to easily track, manage, and respond to issues and service requests. Create custom issue types and workflow Enable citizens to report issues via desktop, mobile, or social channels Receive, manage, and resolve issues anytime, anywhere Map incidents and route field staff Update residents of issue status and resolutions Offer two-way communication with citizens Create reports and dashboards Download