Survey Report: Perspectives on Online Engagement

Today’s state regulatory agencies face the dual challenge of streamlining interactions with licensees and improving online public engagement, specifically through digital platforms. To explore this challenge, the Council on Licensure, Enforcement and Regulation (CLEAR), in partnership with Tyler Technologies, offered an online survey in February 2024 to more than 7,000 individual CLEAR stakeholders representing more than 400 regulatory agencies, colleges, and bodies). CLEAR and Tyler sought to examine the use and perception of digital technologies — including online services, payment systems, digital profiles, and artificial intelligence (AI) — within regulatory agencies.