The Future of Business Services

This issue paper focuses on the need to modernize outdated legacy systems and compartmentalized processes.

Two modern technologies — low-code application platforms and artificial intelligence (AI) — are playing a transformative role in helping state governments modernize and scale their delivery of business services.

Recommendation #1: Treat the business services work of government as casework.
Recommendation #2: Power business services with low-code application platforms.
Recommendation #3: Position business services for the benefits of artificial intelligence.