What should community access tech offer?

The benefit proposition for community access software is simple — residents are busier and are seeking convenient, easy access to government services. They don’t want to stand in long lines at city hall or wait on hold to complete business tasks. Functioning as user-friendly, digital front porches, resident access solutions make it easy to connect with city hall 24/7 with the click of a mouse or the tap of a screen.

To help local governments maximize the benefits of resident access, we share the key questions to ask when evaluating access solutions.